Here we go again ... Virgin's Annual Price Increase
Atlantic
Posts: 936 Forum Member
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Just got the letter from Virgin informing me that my package will increase by £4.66 beginning 1st February 2015.
And so begins the annual dance with the Retentions Department.
Have a fun time everyone!
And so begins the annual dance with the Retentions Department.
Have a fun time everyone!
0
Comments
Assume you are out of contract and haven't over the past 12 months or so signed up to one of the new packages?
New channel signings.
Does the letter break down what is actually going up? I assume line rental is going up £1
No dance with the retentions dept for me, i'm going freeview with NowTV, had enough now.
Why? if you signed up for a new year contract, dont you have the increase?
Prices going up by an average of 5.9%
Line rental up by £1 / month
Line rental saver going up and becoming £164/yr
Big bundles up £3/month
except Big Kahuna and Big Daddy up by £4.50/month with all bundles including the £1 line rental increase.
ALL customers will receive the rise except those broadband only customers who had a price rice in October 14.
source: Dana Strong, Chief Operating Officer
Any suggestions from you Gurus as to my best options most welcome.
David
Why do what I call utility companies all raise above inflation?
Maybe we should boycott the lot of them.
Just need to buy a new duvet....and take a washbag to work.
Would you mind telling us what package you have please?
Given the threads on VM's own forum about price rises and combinations there is something not quite correct with VM's 5.9% quote.
it should also be the same with TV/Internet/phone companies that once you are in a contact no extra costs can be added .... These price increases are a type of entrapment that customers have no real choice ...stickness
I have a Sky Sports season ticket at the moment though so won't be doing anything until that runs out.
Even so I have had that email too, nothing to say what the price increase is for though.
I have talk weekends phone and 100mb broadband and they think I am paying £3.84 extra a month.
Part of the reason I got rid of the TV is because of the constant pay increases, Think this is the sixth in the last two years.
Time to see what others offer on broadband and phone only.
After at least 15 years I may be virginless :-(
I have just done that, and spoke to a very helpful young lady. Explained politely that I have been with Telewest/Virgin for 20 years, and unhappy about not being automatically offered new bundles avaiable to new customers (at a lower price)....and the price increase to us, as pensioners, is the final straw.
She was able to offer me a Tivo box, 6 months Netflix, an upgraded router, and 150 meg alongside the comparable TVXL package and Talk Unlimited for £8 less than I am currently paying.
I am happy with that.
The press release said prices would increase from 24th November 2014 for new customers and the VM website has indeed changed its offers etc. But, the prices don't appear to have changed.
Also, has anybody who is on the Big Kahuna Bundle (basic, no movies or sports etc) actually had an increase of the £4.50 as described? The closest person posting in this thread is Atlantic who got a £4.66 increase.
It looks very much like the lack of a price increase breakdown in customers letters shows the rise is not based on bundles or legacy tariffs - more like a pluck out of thin air!
Personally, I think that for tech-savy customers the TIVO box is starting to become obsolete. I don't need 1gb of recording space when everything is on-demand, their apps are slower than a basic smart tv and the PQ can't even compare with what I get through freeview.
Thank you for that. Will give it a try.
D.
Well i seem to get mailshots every month or so, they need to tailor them a bit better.
Retentions cant do anything to assist so the advice was to wait until my LRS expires in May 15 then try and see what is on offer.
Not a particularly good way to go about it but I really need to look at whether I need 152Mb broadband and whether Infinity 1 could do me just as good with 3 people in the house.