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Help, don't want BT broadband - what are my other options?
Kirkfnw
Posts: 1,613 Forum Member
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I ordered a contract with BT for telephone and broadband. A customer service contact told me I could have phone and broadband for £26 a month, fine I thought. They set my phone line up within a matter of days but told me I had to wait 11 days whilst they process my broadband order. Well 11 days passed and I rang them up as they haven't contacted me since. They just told me there was no broadband order for me on their system!
So as you can imagine I am very pissed off with them, they then put me onto the sales team who were trying to rip me off by going with their Option 3 broadband which is roughly £25 a month. I want to go with Virgin Media but they told me I'm not in a cable area so they can't provide me broadband since my line is with BT. So I have to cancel BT to go with Virgin, I am really stuck for an option.
What would you do here? Cancel my BT contract (since they messed up my order)? Stick with the BT line or go with someone else like Orange?
So as you can imagine I am very pissed off with them, they then put me onto the sales team who were trying to rip me off by going with their Option 3 broadband which is roughly £25 a month. I want to go with Virgin Media but they told me I'm not in a cable area so they can't provide me broadband since my line is with BT. So I have to cancel BT to go with Virgin, I am really stuck for an option.
What would you do here? Cancel my BT contract (since they messed up my order)? Stick with the BT line or go with someone else like Orange?
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Comments
They have cocked up your order. ALL Service Providers do it from time to time.
I suggest that you just call them back and explain calmly that you ordered the Get Connected package, they have cocked the order up and you want it fixed ASAP.
I'm not sure what your comment on Virgin is all about. If you would have liked cable but you aren't in cabled area surely your gripe is with them for cherry picking where they will and will not cable?
Having a customer wait when he ordered broadband for 11 working days, confirm this with an email, and then tell him he didn't order it is unacceptable, IMHO, and they were unwilling to compromise.
I find BT's prices and the customer service goons they employ to be a joke.
BTW. Orange? If you are after better service, I suggest that you read that many posts about Orange CS.
Which Orange package?
Dave
[Edited on advice from another poster; don't feed the trolls]