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Alternative Mobile provider using Vodafone masts?
tony13579
Posts: 1,145 Forum Member
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We are having hell with Vodafone customer services, however because of where we live and visit we need to use Vodafone masts.
What other mobile deals and providers use their masts?
The ideal deal would be 100 min, 200 texts, 500mb data.
We don't have 4g phones (yet)
Thanks tony
What other mobile deals and providers use their masts?
The ideal deal would be 100 min, 200 texts, 500mb data.
We don't have 4g phones (yet)
Thanks tony
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Ah just seen you do need to be a talk talk customer so that may be a non starter (unless willing to switch other services too).
Pay Monthly Sim Plan:
250 mins, 5000 texts, 500 MB - £7.00 per month
Or a contract starts from the same price including handset (depending on the handset you want)
http://www.talkmobile.co.uk/
The problem with Vodafone is they insist you use webchat. My other half has MS and cannot use such services
However, thinking out of the box, would/could you consider using one of the networks which offer wifi calling or a signal booster box? Three offer their Three InTouch service and O2 have Tugo, so you could look at those (note - these services are only for people on those networks, so it won't work for resellers/MVNOs such as Giffgaff, Tesco etc).
Any fool can cover the cities. O2 were hopeless I would drive into Inverness and get three days of texts!
I just dial 191 and speak to someone when i need assistance. Never been told i have to use the web chat
Write a nice polite letter to head office explaing the problem. If that doesn't work write a nasty one and contact Watchdog or smiliar. A large company like this really should make reasonable adjustments for the disabled.
And I do mean letter, not email. Letters are less likely to get ignored, IME.
Vodafone has always been better than O2 in the remotest parts of Scotland.
Ok fair enough. Either way it's still shocking a firm like Vodafone don't have a specialist team for the disabled. I know sky do.
allpay Mobile, Donate Mobile, Freedom Talk, Mobile by Sainsbury's, Talkmobile, talkxtra, WWF Wildlife Mobile, Kontakt, Lebara, SMART Pinoy, Talk Home, Vectone, Dialog Vizz.
There are links to them on my PAYG page http://petef.22web.org/payg.html
According to your page, Vectone and Talk Home both use EE?
With regards to the OP's question:
Another vote for Mobile by Sainsbury's here. Customer service (which isn't too bad) is available by phone or email. The £10 bundle should be more than fine, as it comes with 300 minutes, 5000 text and 500MB data.
Vodafone... I tried to phone them up but there was no option for billing problems.. I emailed them, they replied telling us Tracey had to use typetalk and do security questions . I rang again got charged for ringing them....she was awful, failed to listen , refused to slow down when giving the company address. I escalated it to the CEOS TEAM. £59 credit gone, three topups since Christmas on text and web but still charging £2 per day data dispite receiving text and web confirmation texts. CEO's team more or less said £15 credit take it or shove off.
He claimed that text and web Freebee was closed to new customers and he could not restore the account claiming that we had left it (not true) (we went on a 7 week overseas trip nov/dec) we have all the top up texts to prove our case. And bank statements but no proof of lost credit.
I will be forwarding a full complaint to OFCOM and the EHRC ( equality and human rights commission)
He refused to discuss questions on equality act. The threatening that if I was not satisfied in full he could not restore the account.
We need her phone to work for now. She also has a significant heart condition
Good for you. The change in the law to require 'reasonable adjustments' was hard fought for, and Vodafone should abide by it.
Yes, I was thinking of Sainsburys. They might not be the absolute cheapest, but you can get more than enough minutes, text and data for a tenner, and their customer service might be a bit better than some of the cheaper operators.
This might be of use to you, potentially. The reason is that when in EU mode, it will select from Vodafone/o2/EE. It'll gravitate to o2, but if you're in an area with just (say) EE, it'll work.
I do encourage you to read about it - especially learning how the billing works. You pay per minute for any call you are on (whether or not you dialled it or answered it), plus a little extra for outbound calls. However, the service can be configured to have a landline number which might be useful for you.
It doesn't exactly meet your requirements for being cheap, however with you writing about the medical conditions your partner has, then starting from the standpoint of "what's a few quid to be always able to dial out" then it starts to make more sense.
It's presumably aimed at business though, given the prices are given excl VAT?
You are correct, those two are on EE. I made a mistake copying from my page.
I do have to keep the budget on track, 2 x £10 per month is enough. i don't know have people find the time to send 300+ texts... Lol
when you dial 999, your phone will connect to the closest mast whether O2, Three, Vodafone or EE and it doesn't matter which network you're on.
If you mean the 999 thing, then no, http://consumers.ofcom.org.uk/news/connecting-citizens/
It'll use any available network. IIRC it also meant the phone doesn't even need a SIM card, whereas before it had to have one, even if it was inactive