CEO of Knowhow (PCW)? Please
Iphigenia
Posts: 8,109 Forum Member
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Does anyone know a contact name at Knowhow, please; I need to escalate a complaint.
My friend Google has suggested a couple of names but I'd prefer the complaint to go to the right place.
Thank you.
My friend Google has suggested a couple of names but I'd prefer the complaint to go to the right place.
Thank you.
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Sebastian.James@dixons.co.uk.
I'm sure his PA will make sure it reaches the right place...;-)
That's what worries me! ;-) Thank you for this.
Asus Laptop, just over a year old.
£11 a month care plan.
Took it to PCW in mid September. The keys felt fine but some put a digit "1" before each letter as I typed. Also, all drop down boxes showed each option lighting up and down repeatedly, like a fairground swing the hammer show.
Efficiently booked in.
I collected on return from holiday. At home, I could hear the computer powering up but the screen didn't work.
Rang Knowhow, they booked it in and offered a loan computer.
Waited in for them to collect.
Loan computer no use to me - very slow, and didn't have MS Publisher loaded (didn't really expect it to)
The returned it on Sunday. The screen now works but the spacebar sticks. It's ok if you stab type with two fingers but useless for more flowing, 10-finger typing.
Returned it to store yesterday. Salesman (not Knowhow but he insisted he could help. He didn't) half booked it in and left. Knowhow rep eventually took over. Booked it in. Rang main Knowhow, who assured her that a loan laptop would have MS Publisher.
It was to be delivered before 11. It arrived at 13:30. Publisher is not installed.
In store rep had given me a number to call her in case of problems. It just rings out until cut off.
Pretty poor.
It'll be good if it's just a code for a certain value, as I'll swap brands. The faulty one was Asus but the equivalent is now in the 700s, I can't see them standing that. I'm tempted to go for the Acer model - I have a tiny Acer netbook, and it's never faltered.
So thank you for the information - and it looks like a result!
Thank you!!
I got a farther phonecall from the store this morning, confirming I had a voucher for £549 waiting for me if I'd care to pop in with the loan computer.
No sooner said than done! One PCWorld assistant and one Knowhow assistant waiting to serve me, all smiles and apologies, if they could have licked the floor in front of me as I walked, they would have. An amazing result and fair play to Knowow/PCW, who've really come up trumps.
Now to have a play.....
Thank you for your help!