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Samsung TV iPlayer app
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[Deleted User]
Posts: 1 Forum Member
Recently purchased Samsung 6500 TV with problem of iPlayer play icon not appearing except when iPlayer is first loaded. Navigating away from initial screen looses play icon. Turning telly off and on restores icon but only for the initial start up page. Samsung say it is down to BBC to fix the App see attached e mail. Retailer ( John Lewis) believe it is a regional problem. Anyone else suffering? Any help appreciated.
awtott
"Thank you for contacting Samsung and I have pleasure in providing the
following assistance.
This problem is due to network connection speed and the BBC are aware
of this issue and are currently working on an update for this app. If you have
any queries on this update please contact the BBC.
All apps are made and maintained by their providers.
If you require any further assistance, please contact Samsung again and
we will be more than happy to help.
Kind regards
Stuart Neville
Online Support Team
SAMSUNG Customer Support Centre "
awtott
"Thank you for contacting Samsung and I have pleasure in providing the
following assistance.
This problem is due to network connection speed and the BBC are aware
of this issue and are currently working on an update for this app. If you have
any queries on this update please contact the BBC.
All apps are made and maintained by their providers.
If you require any further assistance, please contact Samsung again and
we will be more than happy to help.
Kind regards
Stuart Neville
Online Support Team
SAMSUNG Customer Support Centre "
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