Can i upgrade to HD on Variety package ?
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Seems i have to upgrade package to Family package to allow me to upgrade to HD
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[Deleted User]
Posts: 90 [Deleted User]
Posts: 90 [Deleted User]
Posts: 90
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I used to have a package set up to suit what I was using. Sky altered the format and I just went along with their changes without altering my package but now the price does seem a lot higher than it used to be so I'll have to spend some time trying to understand the new confusing packages.
Sky seem to have gone out of their way to make it deliberately confusing. This together with the difficulty I recently encountered downgrading makes me wonder whether the the extra TV channels (which I do enjoy) make it worthwhile continuing with this organisation.
there are 3 packages for the non-premium channels.
Original
Variety
Family
the old HD pack for entertainment channels no longer exists and is now included in the Family pack.
if it's too confusing then feel free to cancel though.
After reading your post I've checked and I'm on the same package as you so £37.25. I was previously on variety + sports + HD and downgraded after the end of the football season.
My brain is exploding from this and the Sky website is totally unclear. The frustrating thing is that it all used to be so simple to understand before with having packages made up of different channels and the HD extra.
My bill says variety + HD pack. If family is variety + HD am I paying £5 extra for nothing?
If they are not the same what is the difference between family and variety + HD? The Sky website is not helpful in this.
you have the old legacy HD pack.
you are paying £11 for the old legacy HD pack... all that is giving you is extra access to Sky Sports F1 HD.
so if that channel isn't important to you, then yes you are paying an extra £5pm for nothing.
Thanks, I have zero interest in formula 1 so will change. I recently downgraded from Sky Sports so I don't know if that made any difference?
changing to Family (which was called Entertainment Extra+) will give you all the entertainment channels, with HD for those, and access to Box Sets On Demand etc.
you're essentially paying £5pm to much at the moment.
Hi Simon, u ok?
Hopefully not. I'm still on Sky Sports at the moment until after the Championship play offs and you need the HD package for Sports HD. In my email to them to remove HD and move to the family pack I've asked for the change to occur then so I don't have the extra 3 weeks with the extra £5 - making it clear they should have pointed this out when they insisted on phoning up about the downgrade from Sky Sports.
A Scottish lady phoned me last week and is closing my old account and setting me up my own account. I was on the variety bundle with sports HD. It was basically sky world without the movies but with the old hd pack added. One of the questions she asked me was if I watch F1. I know her reasons were because I was getting this as part of the old hd pack and with a new account it comes as part of the sports pack but I have sports anyway...
My question is basically this, on my new account when its set up, will it be cheaper to have the family bundle + sports compared with variety + sports + old hd pack? To me it looks like I have been paying for the HD pack when it would have been cheaper to be on the family bundle? And there would be no difference for me as I have sports? That is wrong if that's the case.
With HD and Sports the two packages cost the same, the Family pack works out cheaper if you cut Sports during the summer which makes sense if you only use it for football.
Be aware that if you switch from Variety to Family they will insist you have a 12 month contract.:o
So what youre saying is that
My old account package of (which I am currently still whilst im waiting for new viewing cards): Variety + Sports + Old HD pack
equals the same price as having: Family pack + Sports ?
Browsing through the EPG, I cant actually see what channels I don't currently get on the variety pack. On this new account am I going to have to be on the family pack to equal what I currently get now?
No, your old package Variety+Sports+Old HD Pack is equivalent to Family+Sports+Premiums HD Pack and both work out to be the same price.
family+sports gives you everything in HD except the Sky Sports channels
Variety + Sports + HD Pack
I will need to get Family + Sports + Sports HD Pack when new account is set up?
And that equals the same money and the same channels? The only difference being Sky Sports F1 will now be part of my sports package instead of in the hd pack...
I am out of the loop with all these bundle names, this was called sky world minus the movies the last time I looked into this, the packages have changed since I have been subscribed and I have had all the channels bar sky movies.
Yes that is correct for . The difference in price would occur if you removed Sports at any point in which case Family would be cheaper than Variety + HD. The downside of switching is the 12 month contract but if you already have a 12 month then switching now makes sense.
You do get TV box sets with Family but not Variety and also 3D.
I split up with the ex 18 months ago and moved out. I took sky with me as I was the bill payer and she didn't want it, but it was in her name. I enquired about changing the account name even though I knew they wouldn't allow it.... so I just set up a home move and kept it in her name.
To cut a long story short, I think I might have complicated matters because I wanted to take advantage of a £49 2TB box offer that I wouldnt get as a "new customer". So I believe in getting that I am in a new 12 month contract anyway due to a new multiroom subscription. A Scottish lady at sky is sorting out a new account and closing the old account for me. I emailed Jeremy Darroch and I assume someone above skys own customer services is dealing with this as the customer experience is night and day above what you get when you phone up the generic number.
I am currently watching tv still in my ex girlfriends name account but 2 new viewing cards arrived yesterday in my name and this lady at sky is going to call me at the weekend to sort everything out.
The sales guys who came to the door who I signed up with got it correct on all of their forms.
It really shouldn't have got to this level. There are lots of muppets working for Sky who tell people the worst nonsense.
Name corrections are allowed by any advisor, you don't need executive support team to fix this. They just need to confirm lots of account details and be confident the person they are speaking to is the account holder. They cannot change the gender, or change the name entirely but spelling mistake can be corrected easily.
In terms of your circumstances then ANY retentions advisor could have helped you do this if they had taken a commonsense approach.