Good or Bad Shopping Experience?
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[Deleted User]
Posts: 27 Forum Member
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Hiya,
I'm just hoping some people could help out, I've got my thesis to do and really struggling to get people to complete it and I've worked so hard to get it to this stage :sleep:
It takes litterally 2-3 mins to complete.
if you could spare some time I'd be extremely grateful.
The purpose is that I'm conducting an experiment about people's shopping experiences, it's quite engaging so not really like all the other rubbish questionnaires you get
Click here
Thank you very much
x
I'm just hoping some people could help out, I've got my thesis to do and really struggling to get people to complete it and I've worked so hard to get it to this stage :sleep:
It takes litterally 2-3 mins to complete.
if you could spare some time I'd be extremely grateful.
The purpose is that I'm conducting an experiment about people's shopping experiences, it's quite engaging so not really like all the other rubbish questionnaires you get
Click here
Thank you very much
x
0
Comments
I'm extremely grateful.
I'll get in contact with you, if you don't mind. It's always nice to have some critical feedback...
1. There are two questions (at the point at which I gave up) about "conditions of return" - but we hadn't been told of any. 30 days, in this scenario, is a limit, not a condition.
2. There's no need to repeat the scenario on every page, causing the user to have to scroll down.
3. The user should have the option to leave answers blank, or to make a comment such as "don't know", "undecided" or "not sufficient information".
The OP says 2-3 minutes, but the first page says 5 miinutes.
I agree, some of the questions felt a bit "I need a question here" and I'm not sure if you can get anything meaningful from it.
You also have at least two that are yes/no answers rather than a sliding scale. Ie whether you wear or would purchase a suit.
Also as the poster above mentioned; it would appear that there is no returns allowance so the questions about the amount of time given to return the product is... Erm... Redundant.
You also haven't indicated the pricing point of the suit, the value of a product has an effect on how people will view and care about stuff like returns policy.
If its a 30 quid suit then someone with a reasonable/high disposable income may not care. If its a 3000 pound suit then they may.
Hi thanks Jsmith,
The only reason I had to repeat the scenario is to ensure people do not forget whilst continuing onto the subsequent pages.
The average has been 3 minutes by people taking this survey. If you spend time finding holes you're bound to take longer
I appreciate you're feedback however.
It's because there are various scenarios, so someone else will have a completely different one to you, hence why a sliding scale is necessary.
Pricing is not necessary as it's been covered in the scenario.
Also all the questions are from a theoretical background, and are going to be used to test a hypothesis come the analysis state.
I appreciate the feedback, but it seems some people are merely looking to find holes
But thank you some of the feedback is valid and will make note of it.
I hate shopping if I'm honest, I will probably be the grumpy one:p;)
This exactly
I strongly disagree anyway, I should be able to return the suit back, what if the zip or buttons comes off when I try to wear it at home?
This is an experiment, hence why I want to find your views on that certain scenario. You're reading too deeply into it, maybe it's difficult to immerse yourself into that scenario though, which is the problem with these experiments.
Others will have different scenarios to you
But thank you all for taking part.
But there were no other scenarios in the scenario you gave; your scenario lead to an issue where you had answers that did not correctly fit the scenario you gave.
No, it wasn't as you gave no indication of price point. Within your budget isn't actually meaningful as that can mean many things and those many things can lead to many possible outcomes.
No, we aren't looking for holes, there were some glaring problems within the questionnaire and scenario that made it difficult to complete and it felt meaningless.
There are 8 different scenarios, which are distributed randomly.
I actually agree wholeheartedly, it was difficult to place an actual price, which would then alter the perception of the retailer before answering the questions.
It was important that price didn't have any real influence.
You don't need to define a price, just define the status or type of store the consumer is visiting.
Its important because if the suit is from a Primark type store you will get a very different response than if you are assuming an exclusive boutique.
So of you are interested in learning about consumer behaviour; unless you define the variables for each of your scenarios than you haven't actually learned anything and have results that cannot be applied meaningfully to real world scenarios.
Also, I would argue that the consumers perception of the retailer is the most important factor in the whole scenario as a consumers perception will profoundly change their emotional reactions towards you, your products and your policies.
That's exactly the point, if we state the store, or the type of price you've already got a pre-disposed assumption about the store regardless.which will effect the subsequent questions.
Therefore price shouldn't play a part. I've referenced it in my work, they state that price has an impact between the variables I'm testing.
I appreciate this discussion though, I'm going to face this type of scrutinisation in a months time.
I understand what you are saying, my position however is that you are making the test worthless by neglecting those variables.
So I'm unsure of what you are trying to achieve?
Yeah its difficult from the surface to understand what I'm attempting to acheive from this study, just by looking at the survey alone. They don't give away distinctions that easily unfortunately
It's much deeper. I'll give you a PM so it doesn't affect people's responses.
If you find it difficult to read, I'm sorry
I kept asking myself why i was returning the suit:o
I've just tried to keep it as simple as possible.
But thank you for completing it
Its ok,its perhaps because sometimes at work I have to process returns:D