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Entertainment Extra+ New Contract?
That Bloke
Posts: 6,352
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Hi all, I was hoping you might be able to confirm something for me.
My girlfriend is currently on the Sky Entertainment pack with HD and paying £31.75 for it. Since the Entertainment Extra+ pack is only £32 it seems a bit of a no brainer to switch across (she's not interested in F1). However, I was a bit surprised to find out that making the switch would tie her into a new 12 month contract?
Could anyone confirm whether that's right or not for me? I know it's what the Sky rep on the phone said so is probably right, but based on past experience I take what they say with a fair bit of salt .
Thanks!
My girlfriend is currently on the Sky Entertainment pack with HD and paying £31.75 for it. Since the Entertainment Extra+ pack is only £32 it seems a bit of a no brainer to switch across (she's not interested in F1). However, I was a bit surprised to find out that making the switch would tie her into a new 12 month contract?
Could anyone confirm whether that's right or not for me? I know it's what the Sky rep on the phone said so is probably right, but based on past experience I take what they say with a fair bit of salt .
Thanks!
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Yes it's a new 12 month contract
This is effectively downgrading your package (as the old one had to be removed first with HD Pack) and then upgrading to this one.
A Package change doesn't usually attract a 12 month term, you can do it once a month, add and drop things to your package.
EE + does indeed attract a 12 month min term. However, it does not apply if you've had a HD pack within the past 12 months.
In reality, even without that previous HD pack clause, I doubt very much Sky would challenge the right to cancel in the circumstance of changing a 'HD' pack for another one within the space of a few minutes!
Firstly, they would have to prove the conversation warned me of a new min term (which it didn't) and secondly, as a separate issue any case to challenge this would undoubtedly go against Sky as it's obvious the 'HD' Pack clause could not possibly be enforced in swapping 'HD' packs at the same time, and as no free equipment was involved they couldn't enforce their right to a new min term.
Anyway, I doubt I'd cancel within the next 6 months! Also, the early termination charge for EE+ is only £3.24 / month anyway.
Hope all that is clear!
a) I'd already had HD for years and
b) There was no incentive being offered for me to be tied into a 12 month deal.
After being put on hold for 5 or so minutes while he confirmed with someone, he agreed to no 12 month contract. However when he entered it on to their system it would not allow him to bypas the 12 month contract so he added a note to my account that I could cancell within the 12 months.
TBH I will be keeping it for 12 months anyway, but did not want to be feel that I forced into it.....
At least with EE+ you get access to Sky 3D and more on-demand content to as well as the HD variants.
He didn't explain it very well and was quite insistent I should take the offer without really giving me any details.
EDIT: don't worry I read the post above, thank you.
In my case, I already had the HD Pack, but they had to remove it from my account before they could add EE+, which they did at the same time when I called them.
Whether that ties you into another 12 month contract, as you can read above, depends on what you were told when you rang up to change.
I wasn't told that. Some people apparently were told Yes it would, and some not if you already had a HD Pack!
It's a bit confusing really but to sum up, it appears:
1) Upgrading to EE+ from a non-HD sub will definately tie you in to 12 months
2) Changing from old HD Pack to the new EE+ (with HD) is unclear and seems to depend on how long you held the old 'HD Pack' before you changed, or what a specific CS told you at the time, which seems to have varied from person to person.
I got EE=+ for £29. no new contract and still saving £5 a month after the latest rise in subs. I now pay £30.50 a month