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Office 2010 - Activation (reactivation problems).
stujones
Posts: 1,277 Forum Member
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Hi all.
I recently bought a new Sony Vaio laptop with Windows 7 and Office 2010 installed (as part of the price).... To cut a long story short, 6 months down the line Windows 7 decided to not work and it took and IT expert to get it working.
However, this left me with an installed Office 2010 but now requiring a activation key. This laptop came with Office pre-installed. What I had to do with it was click on office, call the 0800 number and follow the automated instructions. I was then given a 48 digit number (8 groups of 6) from the phone call, I typed this in... and bob's your uncle.... fully activated - working and everything. It was the full version.
Now though, when I click on Office - I don't get asked for these 48 digits - but a 25 digit product key?...... Now I don't have this. I've tried to explain to the call centre in Microsoft and they've requested a 54 digit number!!!!!!! I;ve still got the original 48 digit number that I used but thats all. So I cannot get it activated...... any ideas' advice. I know there are crooks up with dodgy copies, but I bought a geniune copy and now cannot get it back. Microsoft don't seem to be believing my pleas.
It doesn't seem possible for me to be able type in these 48 digits online... any help much appreciated.
I recently bought a new Sony Vaio laptop with Windows 7 and Office 2010 installed (as part of the price).... To cut a long story short, 6 months down the line Windows 7 decided to not work and it took and IT expert to get it working.
However, this left me with an installed Office 2010 but now requiring a activation key. This laptop came with Office pre-installed. What I had to do with it was click on office, call the 0800 number and follow the automated instructions. I was then given a 48 digit number (8 groups of 6) from the phone call, I typed this in... and bob's your uncle.... fully activated - working and everything. It was the full version.
Now though, when I click on Office - I don't get asked for these 48 digits - but a 25 digit product key?...... Now I don't have this. I've tried to explain to the call centre in Microsoft and they've requested a 54 digit number!!!!!!! I;ve still got the original 48 digit number that I used but thats all. So I cannot get it activated...... any ideas' advice. I know there are crooks up with dodgy copies, but I bought a geniune copy and now cannot get it back. Microsoft don't seem to be believing my pleas.
It doesn't seem possible for me to be able type in these 48 digits online... any help much appreciated.
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Comments
I would get back to sony if this was not included.
This was a full version, I'd paid for it extra. It was fully equiped with windows 7 and office 2010. All I needed to do was get the 48 digit (8 x 6 group of numbers) activation code and it worked.
It was over 6 months before Windows 7 died and it needed a restore reboot. Now asking for a 25 digit product key... I didn't get asked about this before, all I needed was the 48 digit code.
Which version of Office 2010 did you buy (Home/Pro, etc) and is it the same version that is currently installed? The company may have installed a different version of Office, but restoring to factory settings has reverted you back to the original trial/home version.