Three to start charging for delivery reports
Beagle2
Posts: 1,262 Forum Member
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Just got a text from Three to say they'll be charging 1p for every delivery report requested as of 6th June 2011.
This was one of the main reasons I joined Three over other networks. Surely it doesn't cost them 1p/text to have delivery reports active. And to charge for such a simple service seems a bit rubbish to me.
I know Orange charge for theirs and O2 don't even have them. Is Vodafone the only network to still offer this for free? I might end up going back to Vodafone if that's the case.
Does this give me the right to cancel my contract? Or at least negotiate some kind of discount?
This was one of the main reasons I joined Three over other networks. Surely it doesn't cost them 1p/text to have delivery reports active. And to charge for such a simple service seems a bit rubbish to me.
I know Orange charge for theirs and O2 don't even have them. Is Vodafone the only network to still offer this for free? I might end up going back to Vodafone if that's the case.
Does this give me the right to cancel my contract? Or at least negotiate some kind of discount?
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Neither does my old plan Orange PAYG, for which I also get 5 free texts a day, untii 2026 !
I do miss the free voicemail on Virgin.
To get a delivery report on O2 type *0# at the beginning of the message (make sure automatic delivery reports is switched off). Its free!
Orange contracts in recent years added a charge for delivery reports. But then again Orange went downhill when France Telecom took over.
Good luck with trying to leave 3. The data allowance is the only thing they have got going for them really.
If they do, then it's ridiculous on their part, not Three's - but there's still a bit of ridiculousness somewhere.
And yeah, I know O2 do them by text, but it's not something you can switch on permanently.
I suppose I can't expect everything to be included with my contract...
Orange charge for them, think its 1p too.
they are going to find themselves in trouble for this because it could easily increase your bill by 5 or 10 pounds a month and thus entitle you to leave your contract.
Speaking to Three, however, they don't seem to understand the law - so I've sent them this in the post:
Watch this space
How do you get them on Orange?
SMS delivery reports are a core part of the service, by 3's own definition.
The delivery reports were not an additional service, as they were not billable and were included with the monthly charge for services. Customers therefore have a legal right to walk away from any contracts in place as Three have broken the contract by introducing charging, which is of obvious detriment to customers.
I'm in the process of writing to them.
I haven't had any notification of the changes.
Nor I. They're supposedly texting all customers, but I presume it'll be a staggered approach.
Not that I'm overly bothered tbh. I don't see why the big fuss if I'm honest. Surely you'll know if the text has been delivered when/if you get a reply?
^^^ This.
Why do you need a delivery report. If the person you send it to doesn't reply it probably means they don't want to!
do you know what passive aggressive is?
It's very belittling to be dismissive of other people's concerns. It's a technique that always gets people's backs up.
:yawn:
This post has nothing to do with 3 proposing to charge for delivery reports. Please keep on topic in future.
Thanks
OR mybe depends on package and loyalty?
OK just called three about this and yes from june the 6th there will be the "one pence" charge.
Alledgedly it the software company they use, who are charging them and therefore they are passing it on to the customer. (which if you read the contract...changes can be made).
They are looking at ways to avoid this long term and may look at ways on how to re imburse the customer too.
But if you cant afford a penny (these are my words now, not 3's) turn off your delivery reports.
http://ask3.three.co.uk/srvs/cgi-bin/webisapi.dll/,/?new,kb=mobile,ts=mobile,t=casedoc.tem,case=obj%281481%29,varset_username=Mobile:mobileUser
Delivery reports, and their cost, were a key consideration when I was selecting a contract. However insignificant you may perceive them to be, I have two family members where these are a real need - I guess the most important would be the one who suffers from bi-polar disorder and borderline personality disorder. I need to know when the messages are being received, but then ignored, as opposed to just disappearing into thin air - as it very much changes what I need to be doing, and gives me a much better idea of when to start worrying.
Just because you perceive them to be of little or no benefit, they were of key importance to other handset users.
It may only be a penny to you, but I need those reports for 3-500 texts per month. That'll be 10-15% above my monthly cost when I took out the contract a couple of months ago - and will last the duration of my 2-year term.
And on that basis, just because YOU think they're important, doesn't mean EVERYONE else has to too.
Think it best to agree to disagree and move on;)
1. I didn't start the thread. Evidently someone else also felt they were important enough to comment on the subject.
2. This is a change that potentially affects every customer Three has. Those on contract have a small window of opportunity to legally end their obligations without penalty if they feel the change warrants it - there is no harm in raising public awareness, as Three certainly won't do this.
3. If you have no interest in the matter, nor any kind of concern about any company changing the product you've agreed to use for a considerable period of time, why bother replying in the first place?
Yea, like I said, just agree to disagree and move on
perhaps you could leave the moderating to the moderators?
the fact is that some people are concerned about this. that you are not or can't see why changes nothing.
I'm not having a go at you, but if I wanted a service from my phone provider that few people use, I'd probably expect to pay extra for it, as a lot of us did in the beginning when data use was still the domain of a tiny percentage of users.
Just another way of looking at it.
the cost of text message and their reports is nothing to the network. it's equivalent to a fraction of a second of voice.
the real issue for me is simply them moving the goal posts and changing your service.
it also seems like a bit of a trap. people will enable the reports without knowing that they are going to be charged until they get an extra fiver on their bill.