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On Demand, can't play back until 100% downloaded
kylie_madonna
Posts: 405 Forum Member
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Anyone ever had this issue I've never had it before where since last night everything I try and download on catch up and on demand won't let me playback the download till 100% downloaded the program. Usually I'm able to view a download after like 2% complete. What's going wrong? I've checked network and signal strength and they all seem fine.
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Will do that
No other service like iPlayer, Amazon, Netflix or YouTube had problems.
But my Sky box insisted on downloading the full programme before I could use it.
It happened again and is still happening again today I'm hoping the problem goes away and fixes itself again I've even unplugged and restarted the sky again its so very odd as the internet connection is perfect it says as like you internet everywhere else is ok too.
What's best do you suggest I call sky, or is it not them but my internet I dunno what too do?
Is it under warranty? If so, get Sky to fix it.
I very much doubt that it's 2.21 miles per hour. If it's 2.21 Megabits per second (Mbps) then that's a tad too slow for real-time streaming. I think the minimum usable download speed would be 3 Mbps and probably a little more to avoid the dreaded "buffering". More still if it's HD.
And you didn't answer my question.
Think it is under warranty I'm trying to check. What's the best way too improve this internet speed for on demand its so annoying? How can it work so well fine up to the last week or so but not now?
Of course you might simply be too far from the exchange to get a decent speed. Check with neighbours to see what speed they get.
Apart from that, it would be better to discuss ADSL in the "Broadband Internet" section. You might get better advice there.
A min download speed of at lest 3mb is always recommended for streaming anything in HD.
70% of what I watch is in HD and I also use Netflix at lest 2 or 3 times a week and a lot of that is in HD.
I'm on BT Infinity and 98% of the time I get download speeds of at lest 68.5mb.
Do you have fibre or ADSL.
Darren
http://dslchecker.bt.com/adsl/adslchecker.welcome
Put in your phone number, or use the address checker below it.
3mbps would be pretty crappy for HD, and not even very good for SD - Netflix would work fine though, as they lower quality until it works.
In the case of Sky though, as in this thread, you need considerably more bandwidth, as the downloaded content is the same quality as they broadcast it.
We on virgin media fibre optic. One reason why we may have been having problems could be due to the fact I've missed an email to increase our Internet speed which virgin media are offering. It may have slowed down due to me missing this from virgin media as it worked fine before. My order with virgin media has gone through and they say they will get back to us this week for increased speed
It could be that your Virgin hub just needed a reboot, and accepting the speed upgrade will have triggered that.
Yeah will check it after 7 to check the congestion you say. Yes I'm thinking that too! That accepting the upgrade helped. As soon as upgrade happened it sped up right away
If it's only a bit slower, that's fine. You aren't guaranteed to get the speed you pay for and if it's roughly up there it's fine.
Some people "pay for" 100Mbit but only get like 5Mbit at peak times, which is totally unacceptable