Sky Engineer Installed Wrong Box
methodyguy
Posts: 6,044 Forum Member
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I ordered and paid for a 1TB box last Saturday which was to be installed this morning. However instead of the 1TB box the engineer installed a 500gb box. I didn't spot the mistake until he left. I rang the engineer and he said he would check with the office and see if they had any 1TB boxes and ring me back. I am fuming. :mad:
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Has it occurred to you that it was an honest mistake and possibly due to mis-information given to him. You can't just take boxes and sell them as you seem to think especially if your a sky installer or sub-contractor as they have to be scanned in on the job details and are traceable. Did the op explain that he had ordered a 1tb during the install as both carton clearly have 500gb or 1tb written on them.
So true CTD101
I am getting fed up with people always coming down on us. Its either a genuine mistake or Sky have not given him the right job.
Hardly any need to start talking about the Engineer doing anything like selling them on the side. As this is not possible as like has been said they are tracked
Not to cause a riot here but was he a sub-contractor or a sky installer? The 1tb boxes are what we would call push stock and are sent out to our stock pick-up locations on the days of the job. Unfortunately I dont know the procedure with sub-contractors, not that the installer is to blame here in any way.
I am not blaming the installer in any way there has just been a break down in communications somewhere along the line. I am not sure if the installer was a sub contractor or not when I asked him was that a 1TB box he said it was and it wasn't until after he left that I discovered that it was only a 500gb box.
The Sky installer turned up with a 250GB box.
I told him that I'd ordered a 1TB box.
He had never heard of a 1TB box.
However within an hour he returned with the correct box.
He said the job had been put down incorrectly as a new HD install.
Worse still, I await the first thread where a customer has his faulty 1.5Tb box replaced with the now standard 500gb box or even an original 300gb (refurbs of course).
Also, how long before someone with a faulty 500gb box manages to blag a 1.5Tb replacement (by telling the installer it was a 1.5Tb)?
The boxes look completely different but you never know your luck
Not having a go at the installers:D
I would have to say that any engineer that was to replace a 500gb with a 1.5tb box or vice versa as a repair job should not be working for sky. Most engineers are brilliant at their job but you do get the odd one who does not know what they are doing. One engineer did not even know what an LMB was:eek:.
I recently had my box changed and the engineer checked my dish and cables and was a pleasure to deal with.
What is a LMB?
Is it something that goes in a Madras curry? (i've seen this in one of the takeaway leaflets...LMB Madras / CHK Madras etc etc))
Not surprised the engineer didn't know what a LMB was, as i don't think they train them up in cooking...:)
Anyway, got to go. My "Low Noise Block" needs tweaking...:D
LOL!
I walked into that one.:) need to check my spelling.
It certainly is.
Congrats on getting the new box
Also got an engineer call on Sunday to replace a sky HD and sky+ box both thomson
woo good riddens thomson HD!! (unless they replace it with a refurb one)
so got a weekend of sky.... Oh joy
and as for the earner i don't think so as the box as to be tallied up and if it does not then they are not paid by SKY.
I think you have missed all the posts on this. The 1.5TB box is ONLY available from Sky at the moment and it is a premium box that is charged at 249 pounds even for a new installation/new customer.
The only free boxes are either 320GB or 500GB boxes. You cannot choose although the reality is you should be able to get a 500GB box if you ask the engineer. No promises though if he doesn't have stock.
I think there is a temptation that any negative comment about 1 engineer, seems to be labelling all engineers the same way.
I had a great engineer although I had to wait an extra day for my box due to logistics not sending my engineer the right one. He came on his day off to collect the box from the depot at 8 in the morning and then straight over to me to install it. How many companies/services do you know where an engineer would give up some time of a day off?! On the day it should have been installed he still popped over to say hello, shake hands and apologise for Sky's mess up.
However, I do think Sky have failed on some aspects
1) Not all Sky engineers seem to be aware of the 1TB box. Is this due to poor training/communication
2) Logistics have messed up the distribution of these boxes on several occasions.
Neither of these points relate to the ability of the engineer themselves.
For the OP I am concerned that it took several days to get the box. It should have been fixed for next day. But perhaps he was a sub and not a Sky branded engineer.