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Samsung TV Freesat
Just was flicking and my Samsung TV has lost Freesat Channels from Astra 2G on Frequency 11265.00 V. Channels B4U Music and God Channel. I know of a recent change took place around a couple of days ago. I have checked my Humax Freesat box and channels are fine and also changed input connections around. Not channels I watch but advice on why they are not available on my Samsung TV. Thanks in Advance.
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Re-tune done. I have a hunch that Samsung need to send an up date to allow for this frequency. Maybe I a way off??
A software update was released last week which I applied but doesn't make any different.
EDIT: Tried a manual tune on the TV and it finds them OK.
So maybe a TV issue.
I can only find that 11.265V 27.5 is not accepted as a valid frequency. Others are near enough that they work.
If you are in Freesat mode 11.265V does not work
In Satellite Mode - if you select Astra or Eurobird - 11.265V does not work. But in UserDef satellite mode - you define exactly what you want and it works fine.
Thank you for reply. Will try when get back home from work. Reading between the lines does this not mean that Samsung should include this change in a future up date.
I cant find away to alter the stored list and use it in Freesat mode.
I called it in as a fault and the women seemed to think they had done the Freesat changes and said nobody else has called them.
If you call them no doubt you will also be the first caller.
Until you update the firmware, the TV will not work in "Freesat mode".Get and instal the firmware upgrade, then do a retune (it may happen automatically), and everything should come back.
I'm intrigued by the several claims that TV firmware updates are being desribed as "automatic". How are these being captured by the TV itself - by virtue of a broadband IP connection or via a satellite feed?
I can't understand how this can work. A freesat -enabled TV might be connected to satellite via a Freesat set-top box (or even a Sky box). While I can see how the Freesat set-top BOX might get its firmware update over the air (just as Sky auto-updates its boxes), I don't understand how a freesat TV set (with the dozens of variants that there are with each manufacturer) can pass through an intermediate set-top box to the TV set.
That, I assume, is why the manufacturer firmware update instructions specify the use of an offline download to a PC of the firmware upgrade which is then transferred to a USB memory stick which can be plugged into the TV itself.
Yes, The TV set gets the necessary info to upgrade the Freesat EPG from the Freesat default transponder. But the Freesat default transponder isn't carrying data streams for all the TV set FIRMWARE upgrades.
Am I missing something?
There are usually menu options on the TV to enable (or disable) automatic updates, the default is obviously enabled - broadband or satellite/aerial depends on how the update is actually provided. Modern sets with internet connections will almost always do so via the internet, as it's far cheaper, and far faster, for the manufacturer - no need to apply for (and pay a LOT of money for) a slot for a broadcast update.
Older sets will be updated via the satellite/aerial, and even newer sets 'might' get an occasional OTA update as well, to catch those not internet connected.
Yes, why are you mentioning 'set-top boxes'?.
A Freesat TV (as this thread is about) has a direct connection to the dish (no set-top box involved) and receives the updates direct from the satellite - just as a Freeview update receives them directly via the aerial.
That's my point. It's VERY expensive to organise satellite feeds - and I'm not aware that people like Samsung have done this at all. But you're assuming that the viewer bought the TV set to watch Freesat - many did not. They bought a TV set that happened to come with a Freesat decoder. They also may not - as you point out - have their TV connected to the internet. So it hasn't received any firmware updates.
Many people have bought these sets and connect to the satellite VIA a Sky set-top box. There may be no aerial connected at all.... nor broadband, though some will have connected the SKY set-top box to broadband. So the set has had no way of getting firmware updates. If they subsequently want to eg move the TV to another room and just use it as a Freesat TV set, or as a connection to Virgin TV via fibre or broadband, the firmware will almost certainly need upgrading.
My whole point is that when we went through DSO, a lot of consumers were conned by less reputable dealers into buying kit - set top boxes and new TVs) unnecessarily, with government financial assistance in many cases.
Now that IP delivery and broadband connectivity are happening, and people are at the same time changing their domestic configuration, a pile of issues which are beyond the ability of a non-savvy consumer to understand, are surfacing.
The version number now matches the version of the Samsun website.
When I spoke to TS they said they were aware of these changes in advance - so I don't know why they missed this one.
Not at all, satellite is relatively cheap - FAR more so than doing it via DTT.
Why would imagine Samsung would have to rent satellite space?, just as with DTT they simply pay for the upgrade to be broadcast by a third party - and these are where the details on the DTG website come from.
Obviously if a set isn't connected to any update method, then it won't receive the updates - but I'd like to think that the majority of people buying a Freesat TV would be doing so for that facility, presumably in order to get a greater range of channels than available on the vast majority of DTT transmitters.
Why on earth would imagine that?, the majority of updates wouldn't stop the set working if it was missed - and as far as broadband connections go doubly so, the first thing you do when you connect to broadband is update the firmware, although you can cancel the update if you like.
That applies to pretty well everything, and is why non-savvy customers should buy from a reputable independent dealer who will set it up correctly for them, and deal with any update issues.
Pretty well every 'smart' set you install needs updating, even when factory production eventually catches up with the current version it doesn't last for long, there always seems to be another update coming along.
Currently we're unpacking every Android TV and updating them before delivery, as it takes about one and a half hours from un-boxing to finishing You just haven't got that amount of time per job when delivering.
As for 'non-savvy' customers, there's long been a saying in the trade "space age technology, stone age customers"
No frequency change was made so completely transparent to all Freesat kit. No software update was required. Freesat for control the Freesat channel database and any freesat kit with access to the home transponder should autoupdate.