My phone doesn't ring when plugged into the ADSL splitter.
![[Deleted User]](https://w7.vanillicon.com/v2/7ab0c43b2ea7c6a8b565c11b8447cf34.svg)
[Deleted User]
Posts: 13 Forum Member
Hi there, I may have a problem with my BT phone line/master socket...although doing a line test suggests there are no problems.
Our phone stopped ringing, although it has a dial-tone and making calls is no problem. I initially thought it was the handset, so tried a different non-cordless one, and that was the same (i.e didn't ring).
I then took out the ADSL splitter, and plugged the phone directly into the socket. Bingo. It started ringing again. So I assumed it was a faulty splitter.
I bought a new one, and the phone has been happily ringing for the last week, but the same fault has returned again.
We reported the original fault to BT...and they say they can see no problems, and if we do call out an engineer, and the problem is in our equipment we will have to pay £160.
I'm thinking it's unlikely that two splitters can be faulty in exactly the same way...has anyone else had a similar fault? And if so how were you able to rectify it?
Many thanks in advance, and apologies for the length of this post.
Our phone stopped ringing, although it has a dial-tone and making calls is no problem. I initially thought it was the handset, so tried a different non-cordless one, and that was the same (i.e didn't ring).
I then took out the ADSL splitter, and plugged the phone directly into the socket. Bingo. It started ringing again. So I assumed it was a faulty splitter.
I bought a new one, and the phone has been happily ringing for the last week, but the same fault has returned again.
We reported the original fault to BT...and they say they can see no problems, and if we do call out an engineer, and the problem is in our equipment we will have to pay £160.
I'm thinking it's unlikely that two splitters can be faulty in exactly the same way...has anyone else had a similar fault? And if so how were you able to rectify it?
Many thanks in advance, and apologies for the length of this post.
0
Comments
Have you tried the filter in the test socket of the master phone socket?
If your socket looks like this http://http://www.webuser.co.uk/broadband/advice/372354/fix-broadband-connection-faults its easy to do.
If everything works ok in the test socket, you probably have an internal wiring problem.
Will you do as Ajay737 suggested and plug the filter directly into the test socket? If it is a problem with internal wiring this will show that. Let us know how you get on.
Many Thanks
Donna
BT Support
Many Thanks
Donna
BT Support
Ant
I did as suggested and plugged the ADSL splitter directly into the 'test socket'....The result was the same....
Dialling my home number, the phone didn't ring when plugged into the splitter...but did when the phone was plugged directly into the test socket.... So no joy really.
Any ideas, greatly appreciated.
Ant
Do you have anything else plugged into the filter such as a Sky box?
As speckledhen said earlier, have you tried it with the BB router unplugged? There's a remote possibility that it could cause this problem.
Ant
I know, just trying to cover any possibilities.
A mate of mine has the master socket in his bedroom (installed before the internet arrived) and BT ran an extension from it downstairs with the wires into the back of the faceplate.
He was getting about 6.5MB but now his router is synching with the exchange at 2MB. He gets just short of 8MB in the test socket.
BT want £125 to come out as its internal.
Thats his problem, it was about 3 years ago.
Regards Rodney
Thanks for the offer Rodney but I've no problems with my line.
My mates problem is the extension which runs from inside the master socket on the bedroom window sill and I think runs outside and down into the dining room into a socket also on a window sill.
It was fine when he first got BB but something, possibly water has now started to cause slow speeds and is getting worse (it shoots up to just short of 8MB in the test socket).
So he will have to pay for it as BT won't budge on the charge which he's annoyed at as they should have moved the master socket downstairs instead of putting in the extension when it was done about 3 years ago.
Regards Rodney
Just had a look at the web site and the Accelerator isn't an option as he's with O2, same as myself.
But thanks anyway Rodney.
However, an identical result can be obtained by removing the Orange & White Wire from connector 3 at the Master Socket.
Cheers for that beerhunter but I've tried removing the bell wire and all it did was stop the phones from ringing.
Their was also only 4 slots in the back of the faceplate (I was expecting 5) numbered 2, 3, 4 and five. Their were wires in numbers 2, 3 and 5.
It looks liked a botched job to me.
And there should really be six terminals for a phone extension. But since pins 1 and 6 are not used they are rarely fitted. I did wire up a business system a lot of years ago that used pins 1 and 6 as a data pair to carry all sorts of extra gizmos to the phones but have never seen them used in a domestic system.
Phone doesn't ring when plugged into the splitter on either the main socket or the test socket.
The phone still doesn't ring when the BB router is unplugged from the splitter.
The call seems to be going through, so if I make a call on my mobile...even though there is no ring, when I pick up my home phone the call is connected and I can hear myself. So this seems like calls are being instantly "picked up".
I don't know if this means anything, but when I removed the face plate of my Master Socket...there were no wires attached to the faceplate...just an orange and white wire going behind the white plastic (presumably directly to the test socket).
If I was being logical, it does seem like the splitter is faulty...but it does seem strange that two entirely different splitters make my phone behave in this way.
Any further help, is greatly appreciated.