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HTC Desire Z won't connect to Vodafone signal?

PaparazzoPaparazzo Posts: 6,155
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in Mobile Phones #1
Last night I decided to use it (after much ignoring all weekend) only to find I had no signal. So I go into Settings > Wireless & networks > Mobile Networks > Network Operators > Search Networks and when I try to connect to Vodafone it says "Your SIM card does not allow connection to this network."

Well it should do, it's a Vodafone SIM... So I take it out and replace it, nothing. Restart the phone, nothing. Try to connect to any other network, same message as before (no surprise). Auto-connect, same message as before.

This has been happening wherever I go with not even one bar.

Does anyone know how to solve this? :(

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    notachancenotachance Posts: 407
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    #2
    I don't have a HTC phone so can't test it so this may be a daft question but...

    ...it's not set on Airplane Mode is it? Probably not but worth a punt.
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    PaparazzoPaparazzo Posts: 6,155
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    #3
    No, but checking that didn't occur to me till just now. :p
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    [Deleted User][Deleted User] Posts: 70
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    #4
    Hi Paparazzo,

    Sorry to hear that you're having trouble with your handset. So that we can get this looked into for you, could I please ask that you contact us at Web Relations Team - Vodafone UK (using the subject line WRT135)

    We'll be more than happy to investigate this further for you and I am certain that we can help. :)

    I look forward to hearing from you soon.

    Thanks,

    Espi
    Web Relations Team
    Vodafone UK
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    PaparazzoPaparazzo Posts: 6,155
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    #5
    I've already done that twice.
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    [Deleted User][Deleted User] Posts: 1,589
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    #6
    its not locked to another network is it? did you get the device direct from VF?
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    PaparazzoPaparazzo Posts: 6,155
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    #7
    BoBaDoB wrote: »
    its not locked to another network is it? did you get the device direct from VF?

    Yep, got it from an upgrade in January straight from Vodafone. It has worked fine till Sunday.
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    scorpionatthepcscorpionatthepc Posts: 5,378
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    #8
    Dodgy simcard? Have you tried another vodafone sim?
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    [Deleted User][Deleted User] Posts: 1,589
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    #9
    scorpionatthepc wrote: »
    Dodgy simcard? Have you tried another vodafone sim?

    Yeah what i would recommend, VF store should be able to do a SIM swap for you or CS can send one out takes a couple of days.
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    [Deleted User][Deleted User] Posts: 17
    Forum Member
    #10
    Hi Paparazzo,

    Thanks for getting back to us.

    If you’ve already emailed us, please can you let us know your email reference number and we’ll take a further look into this for you.

    Best wishes,

    Jenny
    Web Relations Team
    Vodafone UK
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