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Plusnet FTTC - initial problems
ledders
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I have had FTTC enabled today through Plusnet. I have been a customer of Plusnet for quite a few years and have always found them to be very good.
I decided to upgrade from ADSL to FTTC. Openreach engineer came to do his part, and was gone in about 30 minutes. No problem there.
After everything was set up, I thought I would carry out some speed tests. I have gone for the 40mb package. However, when I carried out a few speed tests, I was only getting a download speed of 3mb.
This was the same speed I was getting when I had ADSL!!
I contacted Plusnet and they told me there must be a fault. They would monitor it for 72 hours.
I wasn't convinced by this as the Openreach engineer showed me what speeds I would be getting, so I phoned Plusnet again later on this evening.
The person on the end of the phone couldn't be more helpful. He said something to the effect of "give me 5 minutes", put me on hold and then came back to me. He said to try another test, and it has all been sorted out.
He mentioned that he had to do something with the connection to the exchange.
Does anybody know what the cause might have ben and what the resolution was? Just curious.
I decided to upgrade from ADSL to FTTC. Openreach engineer came to do his part, and was gone in about 30 minutes. No problem there.
After everything was set up, I thought I would carry out some speed tests. I have gone for the 40mb package. However, when I carried out a few speed tests, I was only getting a download speed of 3mb.
This was the same speed I was getting when I had ADSL!!
I contacted Plusnet and they told me there must be a fault. They would monitor it for 72 hours.
I wasn't convinced by this as the Openreach engineer showed me what speeds I would be getting, so I phoned Plusnet again later on this evening.
The person on the end of the phone couldn't be more helpful. He said something to the effect of "give me 5 minutes", put me on hold and then came back to me. He said to try another test, and it has all been sorted out.
He mentioned that he had to do something with the connection to the exchange.
Does anybody know what the cause might have ben and what the resolution was? Just curious.
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Bold: This sounds like they haven't actually switched you over at the exchange or you're still using an ADSL router.
It's also possible the engineer switched over the wrong line, like one did to ours when another customer forgot to pay their fibre bill, we ended back up on ADSL without warning!
Having had a quick look you were more than likely been sent a Plusnet 2704n (a rebranded Sagemcom 2704n router)
Check the routers status pages & check the connection stats (this should usually tell you what modulation the modem/router is using for the connection).
This was actually sorted out last night when I called them back after the previous conversation in the afternoon. I am now getting download speeds of around 37mb on the 40mb package, so quite happy with that.
The person at Plusnet said something had to be done at the exchange, which he did while we were on the phone.
I was just wondering what that might have been.
Since you moved from ADSL to FTTC, they may have had to remove or adjust any speed limits they have on their network to that of your new connection. That's why it could be fixed so quickly. If it needed Openreach intervention it'd take hours at the minimum
I experienced something a bit different when I moved from ADSL to FTTC and to different ISPs. I still had my router configured to connect to my old ISP, it still connected when on FTTC, and for the hell of it I did a speedtest. I was able to get about 35Mbits despite my old connection being for up to 8,
I was getting D/L speeds of 63 with BT, when I switched to Plusnet Fibre Extra I was getting 34. I rang Plusnet customer services who told me that it was due to the line 'training' and to monitor it for 10 days as they wouldn't be able to investigate it further until this 'training period' was over.
I wasn't having that as I was on the same service as when I was on BT, I was using the same line (obviously) and even still using the same router (Home Hub 5).
So I posted a message on the Pusnet user forum and within an hour one of the moderators posted back that the problem had nothing to do with line training and that I was on the wrong profile at Plusnet, few minutes later and I was back up to D/L speed of 67.
If I had followed the instruction from Customer services I would have just finished the 10 day period today and I would have been back on to them to see why the speeds hadn't improved.