Holiday Inn - managed to book two nights on non-refund saver
roadshow2006
Posts: 1,768 Forum Member
✭✭✭
Great.
So I thought I'd bagged a decent rate earlier this week for London, one night next week. I had originally looked at two nights and decided against it. Then I checked my account. £160 had gone out.
On the website it had clearly said £72 for one night in large print. My mistake was that somewhere in the small print it had said that rate for two nights.
Now I have paid out £160 for one night, non-refundable, and won't be staying in London for any other nights any time soon. I've been given two numbers to ring and no one can even offer me a solution.
Put me off using them again, could hardly afford £72
So I thought I'd bagged a decent rate earlier this week for London, one night next week. I had originally looked at two nights and decided against it. Then I checked my account. £160 had gone out.
On the website it had clearly said £72 for one night in large print. My mistake was that somewhere in the small print it had said that rate for two nights.
Now I have paid out £160 for one night, non-refundable, and won't be staying in London for any other nights any time soon. I've been given two numbers to ring and no one can even offer me a solution.
Put me off using them again, could hardly afford £72
0
Comments
I found the bigger bolder £72 for one night message rather misleading when I'm trying to book for one night, but yes I take responsibility. I need to stop using their website I seem to always get confused, but the points seemed enticing.
I rang CS who advised me to ring the hotel. The hotel have since advised some sort of head office number, who knows who they'll recommend.
Goodness knows what you were doing.
When you book a hotel on an IHG website, you input your arrival date, departure date then the booking engine identifies the best deal for you using those dates.
You then get to review of the booking details before you start entering credit card details.
Isn't that only possible if the supplier doesn't give you what you paid for? Through the supplier's own fault.