Was with them for a while, happy, and then got a phone call from them one day. They were offering me another service which, right from the start I said no. I kept saying NO and he passed me on to his 'manager' anyway. I said NO don't bother, I don't want it. I got passed on anyway and said NO to the 'manager' too. I didn't want it, wanted nothing to do with it (leave me alone), I made it absolutely Crystal Clear I wanted none of it. I received the paperwork for the 'thing' I didn't want two days later.
I left them that day and will NEVER go back.
They were a kosher Talk Talk sales team, no matter what Talk Talk say. They hire bullies that will MAKE you take a deal/package/what-not that you don't want.
Sorry to hijack thread but, I would go with ANYONE that is not Talk Talk.
Yeah they can be really annoying. I've been with them for several years now but they're doing my head in trying to offer me their 'free' YouView box which I've told them numerous times I don't want. They keep sending me letters too, even though I'm opted out of marketing, and highjacking my login. I wrote to them last week so I'll see what happens.
I'm slowly getting to the stage where I might ditch them and I'm wondering whether that's what they want.
It's ultimately down to you where you move to, but if you look in the Broadband Internet Forum you'll find there's problems aplenty with all the companies and it's just down to luck whether you get them or not. If you get in touch and say you're leaving it'll probably focus their attention and get your problem fixed asap or try their Facebook page.
Im just losing the plot with talk talk
you phone, its different people,
I even got the email of one, he answered one e mail
I sent 4 more over the course of a week.... you guessed
... no reply .
Somebody told me that talk talk are the parent company of AOL .... !
thats a surprise I thought AOL was a mega huge corporation linked with Time Warner !
Im just losing the plot with talk talk
you phone, its different people,
I even got the email of one, he answered one e mail
I sent 4 more over the course of a week.... you guessed
... no reply .
Somebody told me that talk talk are the parent company of AOL .... !
thats a surprise I thought AOL was a mega huge corporation linked with Time Warner !
If you regster on the TalkTalk Community (link above) we can look into the issue with your inbound calls for you.
Alternatively you can run a check online using the Service Centre and following the Home Phone "Report & Repair" steps
Cheers
Mark
Online Community Department
TalkTalk
Don't bother.
It's absolutely hopeless. They use self-important volunteers to police it and they delete posts they don't like.
Last spring TalkTalk chose to abuse my parents and refused to repair a fault for nearly two weeks. Even denying a fault existed - despite the line being engaged constantly.
It was only through persistence on my part and driving one of their staff to break down in tears and making it clear if it wasn't sorted soon I'd be en-route to their head office in person that it finally got sorted.
300 metres of cables were replaced by Openworld...
Well yesterday I received an extremely badly written letter from TalkTalk promising to stop sending me marketing letters, from a Mr. Panda. I just hope it's not a bear faced lie.
Only the login highjacking screen to sort now.....
Well yesterday I received an extremely badly written letter from TalkTalk promising to stop sending me marketing letters, from a Mr. Panda. I just hope it's not a bear faced lie.
Only the login highjacking screen to sort now.....
It's absolutely hopeless. They use self-important volunteers to police it and they delete posts they don't like.
Last spring TalkTalk chose to abuse my parents and refused to repair a fault for nearly two weeks. Even denying a fault existed - despite the line being engaged constantly.
It was only through persistence on my part and driving one of their staff to break down in tears and making it clear if it wasn't sorted soon I'd be en-route to their head office in person that it finally got sorted.
300 metres of cables were replaced by Openworld...
Hi TUTVViewer,
The TalkTalk Community is operated, managed and maintained by TalkTalk Staff.
We only remove posts where these are in breach of the community guidelines. Customers are welcome to share their views whether positive or negative as we use this information to help drive process improvements across the company by feeding back to product owners
@EvilC - For marketing opt outs these usually take around 28 days to complete fully, after this you shouldnt receive any further communication and we will leaf ( ) it upto you to contact us about products and promotions
@EvilC - For marketing opt outs these usually take around 28 days to complete fully, after this you shouldnt receive any further communication and we will leaf ( ) it upto you to contact us about products and promotions
Cheers
Mark
Online Community Department
TalkTalk
Well thank you Mark. I have absolute faith in TalkTalk of course. I get the nasty feeling you know who I am...when am I going to receive my loyal customer discount instead of a YouView box?? I might even let you put me under contract again.
The TalkTalk Community is operated, managed and maintained by TalkTalk Staff.
We only remove posts where these are in breach of the community guidelines. Customers are welcome to share their views whether positive or negative as we use this information to help drive process improvements across the company by feeding back to product owners
Talktalk are crap. They are my phone and broadband provider simply because they are cheap but that's the only positive.
Broadband drops out for no reason all the time (tried many times to get this fixed but nothing worked, then about 6 months later they decided to sneak an engineer callout on my bill when I specifically checked they would not charge me because they wanted to send the engineer themselves) I just tether 3G from my phone instead of using the broadband.
They put the prices up about a month after I renew a contract with them which annoys me.
The worst one for me is the fact talktalk wrote the wrong name down for my account when I first signed up with them and I can't change it as I'm "not the account holder"
I did fill out a form sending my passport and marriage certificate etc but they just ignored it and won't deal with anyone other than the non-existent account holder.
@Evil C - UNless your username here and on the TT communtiy are exactly the same its unlikey ill know exactly who you are, im not Sherlock or Poirot, just a regular guy If you speak to the loyalty teams they can discuss any current promotions/discounts that you can get for renewing your contract, feel free to post it as a request on the TT community and we can book a callback for you from a Loyalty agent
@TUTV - Moderators are non TT staff, but they are under guidelines of what information to moderate under the community guidelines. This is also reviewed by TT staff to ensure moderators are in compliance with the community guidelines. Modertors wont remove comments jsut because their arent positive, only where this breaches our community guidelines (such as spam, harrassment, offensive behaviour, profanity sellling, flooding). Provided all posts are in adherance to the community guildelines they wont be removed
@xxtimbo - have you checked that its not been makred as spam/junk in your email folders??
@Oml - If you join the community we can take a look into it for you.
Comments
Was with them for a while, happy, and then got a phone call from them one day. They were offering me another service which, right from the start I said no. I kept saying NO and he passed me on to his 'manager' anyway. I said NO don't bother, I don't want it. I got passed on anyway and said NO to the 'manager' too. I didn't want it, wanted nothing to do with it (leave me alone), I made it absolutely Crystal Clear I wanted none of it. I received the paperwork for the 'thing' I didn't want two days later.
I left them that day and will NEVER go back.
They were a kosher Talk Talk sales team, no matter what Talk Talk say. They hire bullies that will MAKE you take a deal/package/what-not that you don't want.
Sorry to hijack thread but, I would go with ANYONE that is not Talk Talk.
Personally speaking - of course.
I'm slowly getting to the stage where I might ditch them and I'm wondering whether that's what they want.
but who do I go for then ? BT ?
Im on the net with AOL but Im not sure how thats tied in with talk talk
You're probably going to get a better deal if you have phone and broadband with the same company. It depends where you live as well and the type of line that's available and your nearness to the exchange: http://compnetworking.about.com/od/dsldigitalsubscriberline/a/availability.htm
If you regster on the TalkTalk Community (link above) we can look into the issue with your inbound calls for you.
Alternatively you can run a check online using the Service Centre and following the Home Phone "Report & Repair" steps
Cheers
Mark
Online Community Department
TalkTalk
you phone, its different people,
I even got the email of one, he answered one e mail
I sent 4 more over the course of a week.... you guessed
... no reply .
Somebody told me that talk talk are the parent company of AOL .... !
thats a surprise I thought AOL was a mega huge corporation linked with Time Warner !
The two companies split in 2009!
Don't bother.
It's absolutely hopeless. They use self-important volunteers to police it and they delete posts they don't like.
Last spring TalkTalk chose to abuse my parents and refused to repair a fault for nearly two weeks. Even denying a fault existed - despite the line being engaged constantly.
It was only through persistence on my part and driving one of their staff to break down in tears and making it clear if it wasn't sorted soon I'd be en-route to their head office in person that it finally got sorted.
300 metres of cables were replaced by Openworld...
Only the login highjacking screen to sort now.....
It must be un bear able..
Hi TUTVViewer,
The TalkTalk Community is operated, managed and maintained by TalkTalk Staff.
We only remove posts where these are in breach of the community guidelines. Customers are welcome to share their views whether positive or negative as we use this information to help drive process improvements across the company by feeding back to product owners
@EvilC - For marketing opt outs these usually take around 28 days to complete fully, after this you shouldnt receive any further communication and we will leaf (
Cheers
Mark
Online Community Department
TalkTalk
Well thank you Mark. I have absolute faith in TalkTalk of course.
I join the forum
we will send you a confirmation e mail
nothing arrives
I go back to the forum.... click resend the confirmation e mail...
30 mins later........ nilo !
And the "Moderators"?
Broadband drops out for no reason all the time (tried many times to get this fixed but nothing worked, then about 6 months later they decided to sneak an engineer callout on my bill when I specifically checked they would not charge me because they wanted to send the engineer themselves) I just tether 3G from my phone instead of using the broadband.
They put the prices up about a month after I renew a contract with them which annoys me.
The worst one for me is the fact talktalk wrote the wrong name down for my account when I first signed up with them and I can't change it as I'm "not the account holder"
I did fill out a form sending my passport and marriage certificate etc but they just ignored it and won't deal with anyone other than the non-existent account holder.
That's my talktalk vent for the day!
@Evil C - UNless your username here and on the TT communtiy are exactly the same its unlikey ill know exactly who you are, im not Sherlock or Poirot, just a regular guy
@TUTV - Moderators are non TT staff, but they are under guidelines of what information to moderate under the community guidelines. This is also reviewed by TT staff to ensure moderators are in compliance with the community guidelines. Modertors wont remove comments jsut because their arent positive, only where this breaches our community guidelines (such as spam, harrassment, offensive behaviour, profanity sellling, flooding). Provided all posts are in adherance to the community guildelines they wont be removed
@xxtimbo - have you checked that its not been makred as spam/junk in your email folders??
@Oml - If you join the community we can take a look into it for you.
Cheers
Mark
Online Community Department
TalkTalk
who to go for to get good .... unlimited b band and
telephone calls ...