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Asda home delivery problem.
Bit of a winded problem so please read all.
I was due a delivery on Friday 15th November. No phone call, nothing.
I called customer services 3 times and was finally told that the van had broken down.
As the food was needed we visited the store closest to us to try and get it sorted in person. We was promised that the manager of the store would contact us a few hours later which he did.
He promised that he would redeliver the shopping AND give us the shopping as compensation on the following Sunday. On that Sunday the refund email was sent stating 3-5 working days. But no shopping turned up.
The Monday (now the 17th) called the store again, and was promised the delivery by 12.30. Only part of the delivery was sent. So I had to borrow money to replace missing stuff.
Now we are 7 working days past the refund email (they said 3-5 working day for the process), and I have still not had the refund.
I still owe the money and only part of the food I have wanted.
My OH and I have called and asked for a update, we was told they have 14 days to refund- the email stated different! We asked for a manager to return a phone call to discuss- we have had nothing. I even sent emails which no response.
They have just under £100 of my money, I am now in debt till they refund it and no one will answer me. Customer services just fob me off.
Any advice? Grin and bear? Or something else I can do please?
Thanks
I was due a delivery on Friday 15th November. No phone call, nothing.
I called customer services 3 times and was finally told that the van had broken down.
As the food was needed we visited the store closest to us to try and get it sorted in person. We was promised that the manager of the store would contact us a few hours later which he did.
He promised that he would redeliver the shopping AND give us the shopping as compensation on the following Sunday. On that Sunday the refund email was sent stating 3-5 working days. But no shopping turned up.
The Monday (now the 17th) called the store again, and was promised the delivery by 12.30. Only part of the delivery was sent. So I had to borrow money to replace missing stuff.
Now we are 7 working days past the refund email (they said 3-5 working day for the process), and I have still not had the refund.
I still owe the money and only part of the food I have wanted.
My OH and I have called and asked for a update, we was told they have 14 days to refund- the email stated different! We asked for a manager to return a phone call to discuss- we have had nothing. I even sent emails which no response.
They have just under £100 of my money, I am now in debt till they refund it and no one will answer me. Customer services just fob me off.
Any advice? Grin and bear? Or something else I can do please?
Thanks
0
Comments
andy.clarke@asda.co.uk
I had a lot of problems over the summer with deliveries and by emailing the CEO, it was sorted out within a couple of days, I received full refunds and some e-vouchers.
Because it was a Friday by then, the refund wouldn't go through till the following Tues/Wed, so his office arranged a free shop to be delivered to us that evening (we have a baby and were getting desperate for nappies/milk etc.) We also got vouchers and of course the refund, which finally went into the bank on the Tuesday, 11 days after they took it!
I hope it gets sorted soon- bills need paying at end of this month, if I get charges because of this I shall be adding it to the costs!
See you got your refund 5 days (3 working days including the weekend). Its been 7 working days (9 in total). I have had refunds in the past and its been like this, no need for them to hold on to the money. My OH asked if there was much profit from holding it to the customer services woman, and wanted that as well. The woman was not impressed heh.
Answers appreciated as always!
Maybe the best solution is a bit of online shopping and a bit of shop shopping.
Kids and hubby put the shopping away for me, as well as cook.
There are few times I can coincide his days off with having food money/needing food. So its easier for me to just get it delivered when I know people are going to be able to put the food away for me.
Sadly things aren't quite hand to mouth atm, but its close. I personally know of people who are surviving on alot less due to this gov regimes, sanctions and their promise to look after sick and disabled people. They have not done that.
or Twitter that usually promotes a response
You have my sympathies as I am in a similar position. I have to ask though, what did you do before home shopping deliveries?
Asda opened near me and was closer than sains so tried them. They was ok untill last 2 shops, then both have been disaster. Packing meat cooked and uncut together, wrong prices and came late.
I have had to rely on help since Jan 2012 when arthritis arthroscopy operation made things worse, and have not been able to return since.
I have had my children help to some degree, but my carer (daughter) started full time work recently so I have had no one to help.
If I was alone I daresay I would either starve to death or be made to go live in some kind of warden control. There has been times when even a empty small plastic cup that is empty has set off the arthritis and now I have got tendonitis that occurs on and off. I had a operation for that in April 13 that sorted it, but it has returned with vengeance sadly.
The home deliveries are a godsend when they get it right, it gives people like me a chance to live a little more normally
Edit: got a email and they are looking into it- yay!
Take daily, morning and night, one cup of hot water with two spoons of honey and one small teaspoon of cinnamon powder. (Don't use cheap honey bulked out with sugar).
Thankfully I have a few tinned stuff so have been ok food wise, not the best but what can you do when asda don't give a full order, and keep hold of the refund for way too long.
Today is 11 working days, or 13 days. Tomorrow will be 2 weeks before the money has been taken out. This is disgraceful imo.
Martin: what does the honey and cinnamon do please?
Gomezz: I let my kids do it as I can then nag at them when they put it in the wrong place :P Plus they get brought a treat when they do it so they don't mind. My eldest son loves his wine gums and beer so I buy him some of this as thank you when he helps me.- win win situation
Sainsburys did that to me, I managed to hobble down on crutches and the delivery woman just said not my problem and drove off ! Tesco always deliver on time and bring it all up stairs for me.