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DECT Phones
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[Deleted User]
Posts: 11 Forum Member
Hello,
I think I've read about this problem elsewhere but you're all so helpful I hope you don't mind me asking again!
We had Virgin tv, phone and broadband installed last week. All good, apart from the fact that our DECT phones now don't work very well!
When you press them on for a line on the handset it can take about a minute for the dial tone to appear, when you answer a call it doesn't answer and always goes to answerphone for the caller (despite the caller id identifying who it is!!).
I should add that the phone works absolutely fine with a 'normal' phone and I knew that this might be an issue so I'm surprised but not mad!
Is this, do you think, due to the low voltage issue I've read about elsewhere? The phones are about two years old and John Lewis models (which I know must be some other manufacturer in reality, not sure which though).
Main question is - could someone give me any advice on which new DECT phones to buy that WILL work with the Virgin line? I'm sure some must!!
Thank you in advance - and happy Christmas!
I think I've read about this problem elsewhere but you're all so helpful I hope you don't mind me asking again!
We had Virgin tv, phone and broadband installed last week. All good, apart from the fact that our DECT phones now don't work very well!
When you press them on for a line on the handset it can take about a minute for the dial tone to appear, when you answer a call it doesn't answer and always goes to answerphone for the caller (despite the caller id identifying who it is!!).
I should add that the phone works absolutely fine with a 'normal' phone and I knew that this might be an issue so I'm surprised but not mad!
Is this, do you think, due to the low voltage issue I've read about elsewhere? The phones are about two years old and John Lewis models (which I know must be some other manufacturer in reality, not sure which though).
Main question is - could someone give me any advice on which new DECT phones to buy that WILL work with the Virgin line? I'm sure some must!!
Thank you in advance - and happy Christmas!
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Comments
If you have wireless enabled on the router that can affect the signal, try moving the phone away from it if they are close together or check by turning off the router if they can't be moved,
That at least should test if its the phones or something else.
i have this same problem!
i have philips 1222s dect phones, and whenever i try to dial out i get a beep instead of a dial tone. repeated presses of the line button eventually clears it, but its very annoying!
i was considering getting new phones, (i had looked at some panasonic on amazon) but if its a problem with the virgin line and dect phones maybe i shouldnt
i have the virgin cable modem, with pc's connected via a wireless router, this is not on all the time and the problem still occurs when the router is off, so i know its nothing to do with that.
so if anyone has any ideas or, as the OP asked, what dect phones work with the virgin system, i would love to know, thanks
We have Panasonic DECT phones and WiFi router, no problems experienced.
I believe the router at my desk is to blame and no amount of moving the handset around the room seems to help.
I should point out I tried bringing the other handset up here and it started having doing the same thing as my handset, losing signal.
Otherwise we've never had any problems actually using the DECT phones.