At my tether over blue screen message!
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[Deleted User]
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My daughter recently purchased an ibm laptop with windows xp on it and have recently recieved the following error.
c000021a (fatal system error) The windows logon process system process
terminated unexpectedly with a status of 0xc0000142 (0x00000000 0x00000000)
system has been shut down.
It just stops there, nothing else, nada, I can bring up the options for the various safe modes and such but nothing seems to work, can anyone help me because after a long search on the web, it's proved fruitless.
I am not the most technically minded when it comes to computers, so a lot of the solutions i came across didnt really help.
Some seemed to suggest that a complete reinstall of windows might be beneficial, but we didn't get a disk with the Laptop.
If anyone can help,
it would be most appreciated.
Regards
Paul
c000021a (fatal system error) The windows logon process system process
terminated unexpectedly with a status of 0xc0000142 (0x00000000 0x00000000)
system has been shut down.
It just stops there, nothing else, nada, I can bring up the options for the various safe modes and such but nothing seems to work, can anyone help me because after a long search on the web, it's proved fruitless.
I am not the most technically minded when it comes to computers, so a lot of the solutions i came across didnt really help.
Some seemed to suggest that a complete reinstall of windows might be beneficial, but we didn't get a disk with the Laptop.
If anyone can help,
it would be most appreciated.
Regards
Paul
0
Comments
If so, do a system restore and see if the problem disappears.
Failing that, your best option is to source an XP disk and reinstall. The Windows COA sticker on the bottom of the laptop will tell you which type of disk you need (retail or OEM) and hopefully the serial key will still be visible.
Does the laptop have xp on a hidden drive for install rather than a cd?
From having the laptop have you installed anything?
Also, have you tried powering up the laptop with nothing attached, printers, usb etc?
On safe mode menu, have you tried the Last Known configuration, this will boot from where it last shutdown correctly.
Also in safe mode you can try 'Safe Mode with Networking' and once in check the event log for any clues before the blue screen. You ok with looking at event log.
Has it blue screened from day one, or just started?
has only blue screened today. yes htere is a sticker. None of the safe mode options work very well at all, they get so far then it goes to blue screen.
People keep saying about downloading something, but how can I download something if I cant get into the actual thing?
Even if I could use this PC to get something on a disk, would it actually do any good if the laptop doesn't start up properly???
PDK
Last resort. If you really can't fix Windows you could always try Ubuntu 11.04 at no cost by downloading and creating a CD or USB pen on another PC. Then booting up with Ubuntu on the Thinkpad should prove whether you have a fatal problem or not.
http://www.techrepublic.com/article/10-things-you-can-do-when-windows-xp-wont-boot/6031733
http://www.ubuntu.com/download/ubuntu/download
Darren
Mind you if it is old, money is an issue, and you're not Windows dependent a Linux OS can be an excellent replacement.