Orange Breach of Contract
Quick backstory: Broke up with my ex girlfriend 4 months, since then been harassed and stalked by her police are involved. With this matter i got a new number, unfortunately the ex got hold of it through a mutual friend who at the time was unaware of the issues. Harassment continue and 2 days ago the police again advised me to get a new number.
So Orange issued me with a new number yesterday, at this moment in time the only people who know my number are me, my mum, my sister and my best friend who has also recently got a new number.
The calls and texts and started again tonight from her. She is claiming that Orange have given her the number and at this moment they are the only people that could of given her the number. Is this a breach of contract by orange? Is this justifiable enough for me to get my contract cancelled?
So Orange issued me with a new number yesterday, at this moment in time the only people who know my number are me, my mum, my sister and my best friend who has also recently got a new number.
The calls and texts and started again tonight from her. She is claiming that Orange have given her the number and at this moment they are the only people that could of given her the number. Is this a breach of contract by orange? Is this justifiable enough for me to get my contract cancelled?
0
Comments
The only thing I can think is that either your number is on a phone data base, (I made sure my number does not go on any of these, I opted out) or your ex knows your account details and can access it either online or called them as she knew your password.
I would speak to orange about this, change your number and account password.
If you're on pay as you go switch to another network.
My issue is I've changed my number once before and that didnt stop them from giving the number out so what will stop them doing it again
Unfortunately I havent yet got a restraining order in place. The police have had a word in her ear as an arrest would effect her job and more recently she had to report to the police station in order to sign some documentation to say she wouldn't contacted me, therefore she has already broke that.
You can't say that with certainty, especially if she has a friend working for the company.
OP, I'd certainly get a solicitor's letter drawn up to advise them of the situation and that you consider it a breach of contract because you have taken steps to ensure that nobody outside your immediate circle knows the number.
I'd be inclined to even go so far as to say in the letter you'll seek compensation. That might be enough for them to look in to it properly.
None of the 3 people that have my new number have no contact details for her. My mum and sister hate her for what shes currently putting me through and my best friend is currently on holiday so he isnt currently using his phone
How did you pass your new number onto your mum, sister and friend? Am wondering if there's a way she could have intercepted the info?
I texted them my number, as i said my friend has currently not got his phone, my sister is stuck in house with a broken neck none of the 3 have any contact details for her.
The only other place that has my number is Orange
Ring Orange and ask them to tell you the date and time that your account file was last accessed, without telling them why you want the info. They should be able to see this information from accessing your file. Then compare this to the date and time they had their last conversation with you to change your number. If it's the same, it wasn't orange who gave it to her. If it was accessed again at a later point you can use this as a starting point for your complaint.
Do you think you may be getting a bit ahead of yourself?
Where does it say she has a friend working for the company? Someone suggested it as a possible reason as to how she obtained the number. The wording of your first sentence gives the impression this has already been established? And you are now suggesting he threatens them with legal action (with no proof)? Brilliant!!
Well you've misunderstood what I was getting at, but I can't quite be arsed to explain myself at the moment so sorry about that
That's because there is nothing to explain other than you've given crap advice based on things you've made massive assumptions about.:)
I was gonna respond but you've put it far better than I could have. Cheers!:)
I'd had the number for 1 day! I was in no rush to send the number out to anyone at that time. Was meant to be seeing my friends at a barbecue over the bank holiday so was just planning on giving them the new number then thus not having to text it out to everyone.
Rang Orange today, person I spoke to just kept repeating "we have security measures in places" before telling me the number could of been gotten off a 3rd party company that Orange deals with - that made things worse tbh. Apparently a manager will call me within 4 working days.
The chap did say my file had been accessed on June 1st (the day trouble started) when I told him what had happened he backtracked and said the last time my file was accessed was 28th may.
I wouldn't wait for a call if I were you. I think you should put your complaint in writing, and tell them of your intention to take it further if it's not resolved to your satisfaction.
They need to give you a new number, and set an account password of your choosing, without which your account can't be accessed (I'm suspecting she got a male friend to ring them posing as you). I would expect them to set your account to a sensitive status so that anyone accessing it from now on is instantly aware of the need for diligence regarding the account security.
They also need to give you assurances it will never happen again. And I would suggest that you ask them to consider an appropriate goodwill gesture if they value your continued custom.
What criminal offence do you feel has been committed?
4 working days??? I've had MANY dealings with Orange - far far too many to count, I've spent hours on the phone to them and they've never said to me 4 working days when I've asked to speak to a manager - why so long? Why did you just say ok?
Also, what would your ex say to get your number from Orange? Put on a deep voice, tell them your name and say "Hello, I'm just calling up to get my number as I don't know what it is can you tell me?"
IMO the ex having a friend who works there who got the info for them is unlikely. Not worth the possibility of losing a job for them if there was either.
OP have you thought of googling yourself and any e mail addresses or usernames for forums etc to see if it comes up with your number at all?