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Bt Refunds
[Deleted User]
Posts: 433
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I lost all my services B.B., TV, & phone.for 9 complete days and they have given me £3.52 for the inconvenience!This doesn't even cover the rental for the lost days which they have still charged for, is there any way of getting a better refund?
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Send an E-mail to the CEO of BT. You have to send it to ian.livingston@bt.com. It might take a couple of days for them to reply to it, but they will get back in touch with you.
I can gladly look into this for you to make sure you get the correct refund that you are due, just send me over the details via http://bt.custhelp.com/app/contact_email/c/4950
Regards David
I worked it out like this
Line rental=14.60
B.B.= 8.25
TV= 4.00
total= 26.85
30 day month= 0.89 p per day
No service for 9 days= 8.05
Discount given = 3.52
Cost for NO SERVICE=-4.53
No refund for inconvenience, staying in when no-one calls, different stories about fault location, general poor service!