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Ringing Ebay resolution centre
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[Deleted User]
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I have not received an item that I bought off ebay on 4/12 and the listing and seller have disappeared from 'My ebay' view so I have not been able to contact the seller. I went onto the resolution centre and started the process to raise an online case. During this process I could see the item and seller and found that in the last 2 weeks the seller has had 18 negative feedback comments posted for failing to send the game I and the other buyers had bought. From this I am assuming that ebay have shut the seller down.
I rang ebay on 23/12 and spoke to a representative who insisted that I needed to contact the seller as it was a pre-requisite of raising an online case. I explained that I couldnt do this and he kept assuming that the item was able to be seen and I started to get a bit frustrated when he tried to navigate me to my own ebay feedback page to find the item and low and behold it wasn't there! Eventually the penny dropped and he said that he / ebay would send me something by email so that I could manually communicate with the seller. I did ask why this was necessary due to all the negative feedback and the fact that the item and seller have disappeared from their site but he just said I needed to do this before raising an online case.
That was 3 days ago and i have not received anything from ebay and am dreading having to ring them again! has anybody had a similar experience and got any useful advice?
I rang ebay on 23/12 and spoke to a representative who insisted that I needed to contact the seller as it was a pre-requisite of raising an online case. I explained that I couldnt do this and he kept assuming that the item was able to be seen and I started to get a bit frustrated when he tried to navigate me to my own ebay feedback page to find the item and low and behold it wasn't there! Eventually the penny dropped and he said that he / ebay would send me something by email so that I could manually communicate with the seller. I did ask why this was necessary due to all the negative feedback and the fact that the item and seller have disappeared from their site but he just said I needed to do this before raising an online case.
That was 3 days ago and i have not received anything from ebay and am dreading having to ring them again! has anybody had a similar experience and got any useful advice?
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http://pages.ebay.co.uk/ebaybuyerprotection/
Tried via the resolution centre in ebay. I cant see the item or the seller. I could only see the item via raising an online case but couldnt finish raising the case cos i hadnt contacted the seller. So can i raise it via Paypal instead?
Followed the links and it expects me to contact the seller first.
If you want to contact the seller, then log in to Paypal, find the transaction and click on 'details'. On that page, you'll see the seller's email address. You can contact them if you really want to.
However, I had an identical problem two weeks ago, and eBay wasn't actually too bothered about whether or not I'd contacted the seller before opening the case.
I had emailed her privately, but eBay didn't ask me for any proof that I'd done that.
So, I just clicked through the link [like the one that martinpickering's posted] saying that the seller wasn't responding to my emails, she was no longer registered, and I hadn't received my item.
Just keep whatever you say when you open the case simple and clear - it seems to help.
Once you've opened the case, you have to wait a week while eBay contacts the seller. If the seller doesn't respond in that time, then you're sent an email asking if you want to 'escalate the case'.
I did - and I had a full refund within minutes.
I think you're probably in an even stronger position than I was, because my seller seemed OK, she was just hopelessly disorganised.
You, on the other hand, have the evidence from at least eighteen other people to support your claim, so you should get a refund with no problem.
Yes I did but I delete them and keep my paypal confirmation by email and then leave item in 'My ebay' ready to provide feedback. Because of the weather situation I didnt chase it but when I did it wasnt visible anymore in 'My ebay'.
Just figured it out and emailed her. How long do i have to wait for a reply that i know i wont get?
You need to go to your paypal account and file an Item Not Received claim.
Also, change your settings on your My Ebay page to show more than 14 days and you will be able to see your older transactions.
So long as you paid by paypal you will get your money back if the seller does not reply or cant prove they sent it via trackable postage.