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Your experience of bad customer service
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[Deleted User]
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Following on from the Oprah thread and since I work in customer service I love it when bad customer service gets its comeuppance. I once went into a boutique to get an outfit for a wedding and two shop assistants were fawning over this woman the whole time. After the lady left the two shop assistants looked at me looking at an outfit and said "that only comes in an 8" whilst looking me up and down. I got up and left... little did they know my father was friends with the owner
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No, Im a 10, but she made me feel like a whale, just the attitudes of them, and they weren't helpful at all
Well they were helpful, they saved you a lot of money making an embarrassing mistake of buying the outfit.
Ditto, Ive always hated BT
Got revenge this week tho, a woman in my local Tesco Express only charged me for 20 even tho I bought 40. I realised straight away but kept schtum - only another 80 freebies needed!
No :rolleyes:
That's shocking!!
HMV, when they were paying £1 store credit for every CD or DVD you traded in. I bagged up some discs and took them along, only to be told that they didn't have time to check/process them due to staff being off sick. I was advised to try again the next day. Disappointed, but fair enough so far.
I phoned up the store the next morning and was assured that I could trade in items that day. I got there about an hour later, only to be told I couldn't trade anything in. I explained about my phone call (naming the person I'd spoken to). The assistant went and fetched his supervisor.
This guy was almost aggressive towards me (he was the same guy I'd spoken to the day before), blurting out that they were under-staffed and didn't have time to serve me. I explained about the phone call again. He went away for a while (presumably to talk to the guy I'd phoned), then came back looking not very happy at all. He angrily took the items I'd brought to the end of the counter and put them on the floor (even though there was nobody waiting to be served. There were very few customers in the place, it been only about 11 am), where he proceeded to swiftly check through them, rejecting a few for no good reason. He just about threw the boxes onto the floor. I heard him mutter that this would be the last time this store ever accepted any trade-ins.
When he'd finished he plonked the ones he'd accepted onto the counter for his underling to scan, leaving the rejected ones on the floor, and stormed off without another word.
Oh, thank you! I didn't know one could do that.
I'll raise you your 5 days and quote 3 weeks on a daily basis. I needed a new router as their old one was faulty. I went through every hoop until finally someone said 'I think you need a new router'. I loathe BT with a passion
After arguing with you, she was unlikely to want to apologise.
Either way though, if that ever happens in my store, the till is taken straight off and checked, no faffing about arguing, i just take the till and check it.
probably 80% of the time it is fine 20% of the time the customer was right.
Happened twice yesterday, both times the customer magically realised they had made a mistake as soon as the till was taken off, they went on their way leaving someone counting a til for no reason.
This other customer was saying how ridiculous is was.
I asked him to repeat what he'd said and the fool did!!!
I spoke to a supervisor as I left and she said I should write in to the Managing Director and in the meantime she would speak to him about his poor attitude. I did so and got back a very feeble letter saying that on this occasion their staff training was obviously lacking. I have never set foot in that shop since and I used to spend easily £75 a week in there.