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Can Apple Supply Serial Number of Previous iPad

RadiogramRadiogram Posts: 3,515
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in Tablets and e-Readers #1
I sold an iPad on a forum this week, the buyer is claiming that there is a big chip on the corner of the casing. I know that the item left me in 100% condition and that he is trying to pull a fast one.

Sadly, I did not take a copy of the serial number of the item before sending it out. Is there any way Apple can supply me with the serial number of this from my iTunes account?

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    BKMBKM Posts: 6,912
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    #2
    Radiogram wrote: »
    I sold an iPad on a forum this week, the buyer is claiming that there is a big chip on the corner of the casing. I know that the item left me in 100% condition and that he is trying to pull a fast one.

    Sadly, I did not take a copy of the serial number of the item before sending it out. Is there any way Apple can supply me with the serial number of this from my iTunes account?
    Do you have any backups left? If you do the serial numbers will be in these.
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    RadiogramRadiogram Posts: 3,515
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    #3
    BKM wrote: »
    Do you have any backups left? If you do the serial numbers will be in these.

    That was the first thing I thought of. Moron that I am I deleted it when I got my iPad Air yesterday.
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    victorslotvictorslot Posts: 619
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    #4
    Call his bluff, if that is what it is, and say you have kept a record of the serial number and IMEI number also the item is security marked. Ask him to supply the numbers before considering what to do next.
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    pumazoomapumazooma Posts: 1,067
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    #5
    I'm not sure I understand what use the serial number is to you. He says there's a chip on the corner, you say there isn't.
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    alan1302alan1302 Posts: 6,336
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    #6
    pumazooma wrote: »
    I'm not sure I understand what use the serial number is to you. He says there's a chip on the corner, you say there isn't.

    I think the scenario is that the buyer has an iPad with a chip in the corner. Buys a new one from the seller and then send back the one with the chip in the corner for a refund so gets a non-chipped iPad. That's how I understand it.
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    c00kiemonster72c00kiemonster72 Posts: 2,363
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    #7
    If the iPad was registered with Apple, against your Apple ID. Login on the following link and it will be there if you haven't deleted it already.

    https://supportprofile.apple.com/
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    RadiogramRadiogram Posts: 3,515
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    #8
    victorslot wrote: »
    Call his bluff, if that is what it is, and say you have kept a record of the serial number and IMEI number also the item is security marked. Ask him to supply the numbers before considering what to do next.

    I tried that but I reckon he has dropped it after receipt.
    alan1302 wrote: »
    I think the scenario is that the buyer has an iPad with a chip in the corner. Buys a new one from the seller and then send back the one with the chip in the corner for a refund so gets a non-chipped iPad. That's how I understand it.

    Exactly.
    c00kiemonster72 wrote: »
    If the iPad was registered with Apple, against your Apple ID. Login on the following link and it will be there if you haven't deleted it already.

    https://supportprofile.apple.com/

    The iPad doesn't seem to be there. Mind you nor does my current iPhone and new iPad either.
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    Adam NortonAdam Norton Posts: 350
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    #9
    Silly question, but did you keep the box, invoice when you received it?

    Or you could see if the device is still in the iPodDevices.xml located in

    Windows 8
    C:\ProgramData\Apple Computer\iTunes

    Windows Vista / Windows 7
    \Users\<userName>\AppData\Local\Apple Computer\iTunes

    On Windows XP I think it's from my memory of the XP system

    \Documents and Settings\<userName>\Local Settings\Application Data\Apple Computer\iTunes

    For Mac, it might be here
    /Library/Preferences/com.apple.iPod.plist


    Otherwise, you could try some HDD data recovery software to see if you can recover the backup?
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    Adam NortonAdam Norton Posts: 350
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    #10
    My apologises. The Windows 8 location should be the same as Windows Vista / Windows 7.
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    RadiogramRadiogram Posts: 3,515
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    #11
    Hi Adam, many thanks indeed, that info gave me what I was looking for.

    Sadly for me the serial matches up with the photos of the damaged one the seller sent me so looks like I will need to chalk that one down to experience.

    Thanks though.:)
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    c00kiemonster72c00kiemonster72 Posts: 2,363
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    #12
    Radiogram wrote: »
    Hi Adam, many thanks indeed, that info gave me what I was looking for.

    Sadly for me the serial matches up with the photos of the damaged one the seller sent me so looks like I will need to chalk that one down to experience.

    Thanks though.:)

    Did you take insurance out with the courier that you used to ship the iPad?
    If you did can you claim from them?
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    RadiogramRadiogram Posts: 3,515
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    #13
    c00kiemonster72 wrote: »
    Did you take insurance out with the courier that you used to ship the iPad?
    If you did can you claim from them?

    I did but it was packed in the original box, bubble wrapped then placed in a larger box so impossible to have the damage described occur.

    I reckon he has dropped it himself on opening and has chanced his luck.
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    StigStig Posts: 12,446
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    #14
    Didn't you have photos in the listing? If so, the dated picture would show it was OK.
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    RadiogramRadiogram Posts: 3,515
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    #15
    Stig wrote: »
    Didn't you have photos in the listing? If so, the dated picture would show it was OK.

    The photos I took were less than conclusive as the alleged damage was just on the corner. With hindsight I should have taken photos of all parts of the ipad but you live and learn.

    I have had to just take this one on the chin, he knows it was cheaper for me to issue a partial refund that to pay for return costs to myself then resell at a lower price. Leaves a bitter taste in the mouth but never mind.
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    Peter_CarlosPeter_Carlos Posts: 87
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    #16
    Radiogram wrote: »
    I sold an iPad on a forum this week, the buyer is claiming that there is a big chip on the corner of the casing. I know that the item left me in 100% condition and that he is trying to pull a fast one.

    Sadly, I did not take a copy of the serial number of the item before sending it out. Is there any way Apple can supply me with the serial number of this from my iTunes account?

    Well, I am not sure abut this but I don't think you are going to get the serial number now! maybe you can try giving a call to the support !
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