Sony Xperia Care (pertaining to a Z1)
miss_astrid
Posts: 1,808 Forum Member
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Hi all,
Basically my OH got a contract out just over a year ago for a Sony Xperia Z1 - he bought it on the premise that it had a 'scratch resistant screen'. A year on, the phone has a load of scratches on, some quite deep, some hairline, but it's not like my OH goes around actively trying to scratch his phone, he is careful with it.
Has anyone had any experience with the Sony Xperia online care system? Talking to an advisor or anything similar? My OH is ill at the moment and isn't really in the right state to coherently construct a complaint, so until he is better I am just asking on here on the off-chance that someone has had an experience with Sony Xperia Care, or if anyone else has bought a Z1 and found it to be a disappointment.
Thanks for reading. :kitty:
Basically my OH got a contract out just over a year ago for a Sony Xperia Z1 - he bought it on the premise that it had a 'scratch resistant screen'. A year on, the phone has a load of scratches on, some quite deep, some hairline, but it's not like my OH goes around actively trying to scratch his phone, he is careful with it.
Has anyone had any experience with the Sony Xperia online care system? Talking to an advisor or anything similar? My OH is ill at the moment and isn't really in the right state to coherently construct a complaint, so until he is better I am just asking on here on the off-chance that someone has had an experience with Sony Xperia Care, or if anyone else has bought a Z1 and found it to be a disappointment.
Thanks for reading. :kitty:
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Comments
The Z1 still had a screen protector on it though didn't it? So that can be removed and replaced, whereas the newer Sony products actually have a toughened glass screen (but I still recommend buying a tempered glass protector).
The only crumb of comfort for those who are mistreated by Sony "customer care", the way the company is being run into the ground the entire company itself will soon be non-existent too.
As another poster has already said, what you are seeing is scratches in the factory fitted screen protector, the actual screen of the Z1 hasn't been damaged so you're probably wasting your time contacting the online care system.
I have a Z1 and think it's a great phone but that screen protector certainly doesn't help the look of the phone. I'm sure it isn't recommended by Sony but I removed it from my phone (doing so isn't difficult) and currently have just the bare glass screen ... which is completely unscratched by the way. However you should be aware that doing so does increase the risk of damage if you drop the phone (the screen is far more likely to shatter).
Much better than a cheap film that will look horrible, so while you have a nice screen when you come to sell, you've had a crappy screen to look at for all that time.
They're about £10 or less from Amazon and incredibly easy to fit, with no bubbles.
Otherwise, if you scratch the main Z1 glass then you've got a much bigger problem.
The Z1 does have a anti-shatter film over the screen which apparently scratches quite easily but there is conflicting info regarding if removing this film voids the warranty or not, the film contains the sony logo.
There are threads regarding it in the link above and here is one directly related.
http://talk.sonymobile.com/t5/Xperia-Z1-Z1s/Xperia-Z1-screen-protector-catches-scratches/m-p/400615#U400615