Don't go with Plusnet now they are part of BT.
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[Deleted User]
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I was with the rubbish service of BT and changed a few years ago to Plusnet, who where great, sadly since being taken over by BT are now rubbish, call times are long, and in the last 3 days the Internet has crashed 2 times.. So advice don't bother with them.
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Maybe it's your wiring, router, wifi?
Nope after a wait of 20mins on phone, they said it was a problem both times in the area. Not helpful at all, my box was tested!
BT have owned Plusnet since 2007 so probably a number of factors have contributed to it's drop in quality of service.
The phone cs wait is terrible it's always 15-20 minutes but they have been very helpful and quite pleasant too, their forums are very good too even though there may be a delay of a day http://community.plus.net/forum/
I Have been with them around 15 months and have had a couple of short outages and one from lasting 7 hours a BT upgrade tec support told me along with a finish time of before 4:30 and it came on 15 mins before that
I am happy with them and like above support in north is far better that offshore
Also their CS (and service generally) had periods of being monumentally bad before they were taken over. They have (had?) improved a lot even under BT's ownership.
Whether or not recent problems are anything to do with some kind of closer integration with BT can only be inaccurate speculation surely.
You could always go with John Lewis broadband which is Plusnet with higher-end CS bolted on
then again out of interest I just read their trustpilot page!! https://uk.trustpilot.com/review/www.plus.net
Post-BT Plusnet seems to have reinvented themselves as the half decent but still fairly cheap ISP. For the most part BT seems to have otherwise left them alone, to the point where Plusnet are a better choice than BT proper is.
This kind of stuff is vaguely what I remember.
Really, that long?
nah, I been at my place of work for ten years and BT did not own plusnet then as i was still with Metronet and it was Plusnet taking over Metronet that I left and BT had nothing to do with it then.
Yep, that is why I left pretty quick when Plusnet took over Metronet.Not the dial up bit as I was on ADSl at the time, but the traffic management.
Post-BT Plusnet seems to have reinvented themselves as the half decent but still fairly cheap ISP. For the most part BT seems to have otherwise left them alone, to the point where Plusnet are a better choice than BT proper is.[/QUOTE]
They are not too bad to be honest, i was not sure about going with them. I know I had a couple of problems in the first month, none of them Plusnet fault, but I got through to their customer service easy enough and they sorted both problems out pretty quickly.
The only problem I have now is my upload is not as fast as it could be. when I start using upload more I will get in touch with Plusnet and see why, not too bothered at the moment.
Yup really that long:
On 16 November 2006, it was announced that BT were making an offer for all shares in Plusnet. The BT deal (worth approximately £67 million) was declared unconditional on 24 January 2007 (after OFT approval was granted).[2]
On 5 March 2007, shortly after the BT acquisition, the Plusnet chief executive, Lee Strafford, and the finance director, Neil Comer, were dismissed by BT.[3] Strafford was replaced as CEO by a former BT employee, Neil Laycock, who had been with Plusnet in various senior roles for the preceding 3 years.
BT bought the Brightview Group in July 2007, and Brightview's subsidiary Madasafish became a trading name of Plusnet.[4]
The question here though is what does one want and who can provide it at a reasonable cost. There are very few actual providers nowadays whatever they may call themselves. My biggest gripe is the necessary addon of "line rental" telecoms equivalent of Air Passenger Duty! Why can't they just add it into the price? Even the Gas and electric companies now have a compulsory £20 a month "standing charge" instead of the option to pay for ait all inclusive.
Plusnet? No frills, reasonable prices, and generally does work. Hey ho.....
Are you on on ADSL? Plusnet do cap the upload a bit. I found this out a while back. They will uncap it if you ask them, but there may be a small extra each month for this dependent on what market BT exchange you have. Also it might affect your download a bit (I didn't notice any difference)
Within 48 hours the line was fixed which restored the broadband speed, all from one support ticket and forum follow up post which probably took less than 5 minutes during a lunch break. No call centre required
That is not ten years then, close but a couple of years or so out.
I am on FTTC. Plusnet have a done a strange thing with uploads on FTTC, they have now decided that upload will be 2Mb/s on their 38Mb/s package instead of 10. AS a customer it does not affect me, but it seems like they are trying to compete with Talk Talk and save some money.
To get a higher upload new customers have to go for the 80mb/s package, which is fine if you can get over 39Mb/s.
It is now making me question about whether to recommend plusnet or not. With more people using cloud based services, I would have thought upload speed would be important these days.l
Just switched my dad to Plusnet from BT, they say they don't need a MAC now so to ignore any emails requesting one.
Also, it just says the service will go live in 10 days. Now I know Plusnet required an Openreach modem. Is this still the case or do they now have a built in VDSL unit? Fortunately he does have an Openreach modem already, but they couldn't possibly have known that.
And yes I do agree the new 2Mbit upload on the cheapest package is poor. But it is what it is, a good deal and actually a cheaper way of getting BT Sport too (I did the figures and it does seem cheaper than BT's packages now).
Still need a Open Reach modem, Plusnet supplies a sagem hacked router.
Plusnet would have known your Dad was on FTTC with BT, so I expect they have thought that BTOR would have supplied a modem for that. It is only recently that BT have supplied a all in one router.
Saying that Plusnet should have asked to make sure.
Plusnet is certainly cheaper than BT and got far better customer service. One of the reason I went to plusnet was because of the higher upload speed. Ok they allow old customers to stay on the higher speed, but for how long?
Not according to this speedtest http://www.speedtest.net/my-result/4446381766