HP Printer Problem
Lila
Posts: 6,780 Forum Member
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I have a HP Deskjet 3050 J610 printer - it is going trough the motions of printing documents but producing blank pages. I have tried test prints which are coming out ok and gone through all the troubleshooting tools but they are all coming back there is no problem and the ink levels are ok too. Any suggestions how to fix this? Thanks 
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http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=4066452&
and download new drivers for the printer and install them. If that has no effect report back. But it is a first step to curing the issue.
If you didn't completely remove the old drivers then I would be tempted to do so. Along with every thing else HP related. Go through your hard drive and clean out any orphaned files/folders left behind.
Then re-install everything from scratch again. That is often the only way to solve some of these problems. Hit it with a big hammer and show it who's boss
Phone HP customer services. If this printer has a problem it would still be under guarantee on Mainland Europe - it's worth a try!
Hope it works out for you.
By the way, have you tried printing something from a completely different laptop? Use a USB cable if you can.
Oh, and may I suggest you buy yourself a second printer ( maybe an older second hand one ) just for the emergency use ( you'll probably find that the ink is cheaper too - especially if you get something like the HP 930 as you can get the really cheap ink fillers and it will only mix the black if the black cartridge runs out!)
I have my own business and have given up with having just one printer, as they normally decide to strike at the time you can't afford it!
Before you buy the next printer, check out the cost of the cartridges. Don't buy a cheap printer and then find they make their money on the cartridges.
Don't throw the old one away either - use it as a scanner and just buy a printer with no other frills.
It's usually the complicated software that makes these problems in the first place!
Like I said in the previous post, try someone else's laptop out with a USB. It could be the printer lead or a conflict with other software on your computer.
AND I WOULD STILL RING HP !!!!!!
0844 369 0369 ( 5p a min )
If you still have the receipt and it"s less than 2 years ago I would try the European Law card !!!
If you read the actual legislation there is no mention anywhere in it that anyone has to offer any sort of guarantee at all, much less a compulsory 2 year one. It does however say that any guarantee provided must comply with certain requirements, but duration is not one of them.
The legislation is in fact very similar to the pre-existing UK Sale of Goods act which gives superior protection from faulty goods.
That is unless the UK has "special rules".
The 2 year guarantee exsists and functions in the rest of Europe!
I would definitely try phoning HP. If the printer was bought in GB and you then moved to Germany you would definitely have the 2 years!
The UK has the Sale of Goods Act which pre-dated the EU legislation and actually offers better protection as it gives consumers 6 years (5 in Scotland) to make a claim under the act. But that is not the same as a 6 year guarantee any more than the EU legislation is a 2 year guarantee.
When we bought the printer on offer we checked the prices and at the time the ink cartridges prices weren't too bad compared to others - also the ink levels in both are still quite high - i'm not that silly not to have checked :P. We don't have a receipt cos my OH chucked it even though he was told not to. At this time of year and with work have a lot to do so I will go back to it in the New Year when have a bit more time - doubt it will be needed for a while now anyway. Was my boss that got me in a flap cos she never did her job properly when I needed to use it. Thanks guys