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Sky Broadband unlimited dropping connection daily
evangeline007
Posts: 2,169 Forum Member
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I am a broadband customer and for a few weeks I have found the connection disconnecting in the evenings. This has happened three nights in a row, I have to write this quickly before it disconnects, I continually go through the self heal and follow the instructions but the fault is at Sky's end. I see on your Sky's site there are many customers complaining about the nighttime connection. Please can you tell me what is happening.
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If it stays working in the test socket then cancel the engineer visit as you are likely to be charged. You are responsible for everything after the master socket including the faceplate and any extensions.
No I do not, I sense the problem is with Sky.
Was advised by sky that master socket covered,but not the extension socket.
It seems to fix itself eventually but the usual tricks don't work. The status was showing as 'Green'.
Really starting to piss me off now as Sky's phone team are completely worthless and keep insisting that I must have faulty microfilters, despite me having a faceplate filter!
I hope your right and it fixes my problem it's been suffering random slow downs for the last couple of days.
Sometimes takes over a minute to open a web page, downloads seem fine so it could be DNS issue.
Were you plugged into the master socket when the problem started happening or into an extension ? If it was the master socket you may be ok so long as its a BT faceplate and not one you or someone else has fitted.
My desktop was plugged into extension,but since I bought a tablet I find myself rarely using desktop!master socket was replaced a couple of years ago when I was with AOL
It is a BT faceplate,but since I plugged in on Sunday I have had no problems!I'm thinking along the lines of cancelling engineer visit and just sticking with the set up as it is,as I'm
not really bothered about the socket with the plate off!interesting that sky are now admitting problems in north west,as i' m in Cumbria!also did a speed test using tablet and speeds were over 16mbs!fastest I've ever had I believe!
That would be the safe option and you can buy a new faceplate for not much at all and quite legally fit it yourself.
Not all faults are due to BT or SKY, In the Summer months my connection continually drops out but it's due to external noise from what I believe is a water pump about 75 meters from my house.
Every time it switches in my connection falls out, While it's on my connection is really slow. I can monitor it by using the radio, I can tell by the amount of noise on the radio the speed I can expect to get on broadband.
Under BT it was awful almost zero connection and speed.
Under O2 I could just ring them and have them lower the SNR a for a few weeks and it would be fine.
Under SKY I get lots of drop outs and if I get too many drop outs speed starts to reduce.
There seems no way to get back the original speed as it's like talking to a brick wall at SKY.
Last year I also had BT out as my phone went dead, they actually found 3 separate faults on the line. This mode no difference to the external noise issue.
I'm just saying it's sometimes worth checking around the area for other causes.
Here is the kicker.last night reconnected the face plate to the socket,thinking see what happens!know what!everything worked fine!no drop outs at all!now today has been spent at work,but all still seems fine!however just out of chance,last night I disconnected my phone line from my sky box.when I originally got a sky box,the engineer wired up my phone socket to go into my sky box.after disconnection,I later tried this back in,guess what!signal dropped.once disconnected again,all was fine!cancelling engineer visit now!
hope this helps its not the adsl filter as have same one connected i think it wireless trying to find best wireless channel.
thx:)
any way how is it going now.