How often do I need to perform a callback?
Tumble weed
Posts: 8,200 Forum Member
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Basically no one lives at home anymore (apart from my mum) as I have moved to a rented property in town, my sister is never there and too has just started renting and my brother is on a long holiday away, yet there are still 3 active Sky subscriptions there .
Now I have took one of the Sky boxes that wasn't in use, was used as a free to air box in a spare bedroom, but if I wanted to take one of the Sky cards and put it in this box, how often would I need to pop back home to perform a call back, to avoid the fees??
Now I have took one of the Sky boxes that wasn't in use, was used as a free to air box in a spare bedroom, but if I wanted to take one of the Sky cards and put it in this box, how often would I need to pop back home to perform a call back, to avoid the fees??
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are you saying you are taking one of the multiroom boxes off-site to use elsewhere?
multi-room callbacks are done at random intervals, precisely to stop what you are trying to do.
yes but you are planning on taking one of the multi-room subscription cards though??
if yes, then you won't find a way around this i'm afraid.
firstly, you would need to contact sky to get the card paired to the new box (assuming you wanted access to premium channels etc).
there is no detailed schedule for multi-room callbacks, thus you would without doubt miss your callbacks and you will receive a letter telling you to re-connect it to where it should be or end up paying the full subscription price.
Take the main subscription box to your house as sky arnt too bothered about callbacks on this box then replace it with one of the multiroom boxes then u won't have any problems with callbacks
no, you would still have issues.
with multi-room, ALL boxes must remain connected and are checked.
Sorry, you are misinformed, as ALL boxes do callbacks in a multiroom scenario, not just the multiroom box, for the very reason you have stated (don't you think someone at Sky would have worked that out)
No - you usually get two warning letters to reconnect the box and are if you do not connect they automatically charge you an extra full sub for the unconnected box instead of the concessionary £10.25 per month.
Have you tried a reboot and/or software upgrade - if yes with no joy you need to phone Sky to sort it and almost certainly get it connected to a phone as when looking at your account they will notice the lack of call backs (and also flag the account for tighter surveillance for checks).
Would they automatically start paying for the second box at the same (half price) £26pm rate as the first box or would they get charged the full £53pm on thr second box? Or would they lose their half price deal altogether because they've been naughty boys? ;-)
Would be charged full price for the second box.