iPhone 5S poor call quality
darkthunder35
Posts: 5,016 Forum Member
✭
Hi all,
Not sure if anyone else has the same issue. When I'm on the phone I can hear the other person crystal clear, however they say it's really poor and they cannot understand me.
I've tried my o2 sim card in a Moto G and that was perfect both ways, so I can rule o2 out.
If I took my iPhone to Apple will they exchange it? It was originally purchased from Carphone Warehouse, however they said that they will send it away but go to the Apple shop and they'll just swap it. Don't want a wasted journey really as the closest is 40 minutes away.
Thanks in advance
Not sure if anyone else has the same issue. When I'm on the phone I can hear the other person crystal clear, however they say it's really poor and they cannot understand me.
I've tried my o2 sim card in a Moto G and that was perfect both ways, so I can rule o2 out.
If I took my iPhone to Apple will they exchange it? It was originally purchased from Carphone Warehouse, however they said that they will send it away but go to the Apple shop and they'll just swap it. Don't want a wasted journey really as the closest is 40 minutes away.
Thanks in advance
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Comments
I had the same issue and had the phone replaced twice, thinking it was a fault mic. It turned out that is wasnt the phone but when I was on O2's 2g network for the call. My sisters with EE and has no issue when on 2g with her 5s
Don't rule out O2 they have the worst call quality of all the 4 networks on 2G signals. (O2's 3G voice is okay). If you are on EE, Three or Vodafone with a 3G signal and calling someone on the same network, then the iPhone 5, 5c, 5s support HD Voice, and a lot of androids but sadly not the Moto G I believe. HD Voice is incredibly clear.
Try and get an O2 3G signal on the iPhone and try again.
Yes, Apple store will consider exchanging, they will run diagnostics first, but they are very helpful.
Just search this forum for the comments about O2 voice quality - I was a customer for 18 months with the iPhone 3GS and could never be again, I always had to repeat myself in almost every call.
Agree O2 voice quality is abysmal.
Maybe you should have gone for the better 5c on this one. As likely as not it matches the Moto G signal wise.
Could you explain how the 5c is better than the 5s?
The plastic body pretty much.
O2 should be banned asap!!
I honestly don't see how that makes the 5c better than the 5s.
If it's some sort of assertion of the plastic body making for a better signal, as someone who handles both on a daily basis, there is no truth to that supposition.
Theoretically it can.
And real life tests seem to support that the plastic iPhone 5C can pick up a better signal than the metal iPhone 5S. Difference will be small though.
Y when Vodafone -voda hd calls
Must be extremely small, I had both on my desk yesterday, no difference in signal display or call quality.
I'm still sceptical of the body making a difference, especially as the cellular antennas are part of the external frame on the 5s.
In fact it is non existent under normal decent conditions but massive when in a dodgy signal area.
Watch this:
http://www.youtube.com/watch?v=stltzFlt78c
That explains why there is now an option in setting to disable noise cancelling.