Orange to end 14 day change of mind.

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  sean2003 Posts: 2,674

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  30/09/07 - 22:37 #2

  Distance selling regulations?

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  Ricardodaforce Posts: 8,576

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  30/09/07 - 22:37 #3

  This is only in retail, not phone or web orders.

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  sean2003 Posts: 2,674

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  30/09/07 - 22:38 #4

  Ah! ok
  
  I forgot you can actually buy things from a shop :eek:

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  [Deleted User] Posts: 1,578

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  01/10/07 - 08:56 #5

  Im pretty sure they cant do this.
  
  You have a LEGAL right to cancel any contract withing 14 days of it starting.

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  Ricardodaforce Posts: 8,576

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  01/10/07 - 09:25 #6

  sla_steve wrote: »

  Im pretty sure they cant do this.
  
  You have a LEGAL right to cancel any contract withing 14 days of it starting.

  
  You know what, I thought that too. But we've been told it's happening as of Oct 15.

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  [Deleted User] Posts: 263

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  01/10/07 - 09:33 #7

  The cooling off period doesn't apply to face to face contracts signed AWAY from the home, orders made by mail order / phone and the internet do fall within the distance selling regulations for a 7 days cancellation but ONLY if you use that reason - not any other, so if you ring up within the 7 days you must say something like "I wish to cancel my order using the distance selling regulations, pleae collect this item" say anything else like " I don't like the handset" for instance the company can turn round and refuse your request. Never known it happen but it's a wierd loophole
  
  The cooling off period does not normally apply to businesses either.

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  Ricardodaforce Posts: 8,576

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  01/10/07 - 09:34 #8

  hippey wrote: »

  The cooling off period doesn't apply to face to face contracts signed AWAY from the home, orders made by mail order / phone and the internet do fall within the distance selling regulations for a 7 days cancellation but ONLY if you use that reason - not any other, so if you ring up within the 7 days you must say something like "I wish to cancel my order using the distance selling regulations, pleae collect this item" say anything else like " I don't like the handset" for instance the company can turn round and refuse your request. Never known it happen but it's a wierd loophole
  
  The cooling off period does not normally apply to businesses either.

  
  Thanks for the clarification.

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