BT not informing you of when you're contract ends?
Bash St Kid
Posts: 120 Forum Member
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I remember last year (August to be precise) receiving a call from BT to say you're nearing the end of your contract and whether you'd like to re-new. Since I couldn't be bothered looking around for someone else, I said yes.
Tthis year I haven't received any notification whether by letter, telephone, or email.
I have a feeling this might be a deliberate ploy by BT not to give their customers a chance to switch.
Tthis year I haven't received any notification whether by letter, telephone, or email.
I have a feeling this might be a deliberate ploy by BT not to give their customers a chance to switch.
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Or, it they may not be doing it to perhaps save some money, it must cost quite a lot to keep a record of when customers contracts are at an end and then have staff ringing to check renewal, and, maybe they are relying on the customer to remember when their contract ends.
I sincerely doubt it'll cost that much for alerts to be shown to BT staff re. end contracts.
Maybe not for one person, but multiply that by how many other customers contract period is about to end and that cost soon mounts up.
Doubtful. Auto-renewing contracts haven't been allowed since the beginning of this year. If your contract has expired then you can switch whenever you like.
Thanks for the above (especially the bit about the banning of automatic renewals)
This link is something that I wrote a couple of weeks ago.
http://forums.digitalspy.co.uk/showthread.php?t=1723524
Glad I'm not the only affected by their lack of comms, but follow what I have done and you should receive a refund of anything they may have overcharged
You just have a minimum term to complete. Even then there is only way a get out clause
Has its good and bad points
No notification from them whatsoever that we (my father and I, with separate accounts) were no longer on renewable contracts because they were banned by Ofcom. No notification whatsoever that we would now need to contact them each year to continue to benefit from our discount. Previously, we would get a letter from them each year to remind us of the renewal, telling us we didn't have to do a thing if we wanted to stay on the plan, and that suited us perfectly.
The end result? A 76-yr-old pensioner is overcharged for 6 months (I was overcharged for 2 months). It would have been longer had he not had me to help him. Plus, there is no way in hell he is going to be able to remember to contact them each year. The very least they could do is send a yearly reminder to their elderly customers. Shame on BT. :mad:
If the overpayment is less than £10, they will only deduct it off your next bill, which means waiting another 3 months. :rolleyes: If it's more than £10, they'll refund to your bank account (if paid via direct debit) within 5 working days - as is happening with my father.
Overcharged? You mean you paid the standard charge.
The contracts are like birthdays, the come around every year.
You must've missed the part where I said they used to send a letter reminding customers of the renewal, which said the customer did not need to do anything. Now they suddenly expect customers to contact them each year to keep their discount - but they don't bother telling the customer that? :rolleyes: A change that crucial should be visible in the online account at the very least.
As for our accounts, it just went from bad to worse yesterday. Not only had we been told they hadn't actioned refunds, but they also hadn't renewed us back on that same plan, despite them telling us on the phone 8 days previously that they had! This was with both accounts. We were finally transferred through to a very helpful Scottish person, who used a different system to put us back on the plans, sent us emails to confirm it all, and gave us £3 off our line rental each month for the next 12 months as a form of compensation. I'm just glad it's all over. And yes, I have it diarised for next year now that I'm finally aware of their new procedures.