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Looking at joining Sky & leaving Virgin ... help & thoughts would be great.
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Well that time has come, I've just about had my fill of Virgin & to top it all of one bill says we owe them a certain amount & another letter says different not to mention the lack of sensitivity on their behalf when dealing with our account & lack of transcripts left on their computer with regards to our account hence why I was practically being accused of making stuff up.
Anyways the misses & I are looking at Sky what with them now owning almost everything that is good in the land of media.
we currently have 20meg bb, L-tv ( refused from vip ) & L-phone.
Does anyone know of any good deals as a new customer? we were thinking of visiting the sky guys in the mall but not sure if doing it on line or by fone is the best way.
Also what are price comparisons like ... im looking for HD as well but the misses says she wont pay something like the £97 we were paying as V+ HD costumers.
hElP!!!!!!!!:(
Anyways the misses & I are looking at Sky what with them now owning almost everything that is good in the land of media.
we currently have 20meg bb, L-tv ( refused from vip ) & L-phone.
Does anyone know of any good deals as a new customer? we were thinking of visiting the sky guys in the mall but not sure if doing it on line or by fone is the best way.
Also what are price comparisons like ... im looking for HD as well but the misses says she wont pay something like the £97 we were paying as V+ HD costumers.
hElP!!!!!!!!:(
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Weve just changed because we moved to a non cable area.
tv package has hd but weve left off sky movies. broadband lite and phone. £44 and a bit.
Full installed and free hd box. did it online but with input (while online) from a human.
Tv installed last tuesday, broadband tomorrow.
So Far so good. Only issue so far was poor quality install of the phone line. We can tolerate because it will be hidden when we get new carpets laid.
Hope this helps.
Which I would guess isn't Sky's fault. Isn't it usually BT Openzone do that?
It was a sky guy who wired it up when they installed the tv etc. BT came today and got the phone working.
just downgrade the TV Pack to M+
and just add a Sky (HD) Box to your set up
Simples, if not cancel the Virgin TV service,
Virgin Broadband is miles better than Sky's,
so I would not loose Virgin's Broadband service
the just downgrade the TV Pack to M+
and add a Sky (HD) Box to your set up
If not then cancel the Virgin TV service
I would not loose the Virgin Broadband service,
as it is miles better than Sky's
You have to take the Sky Line Rental for a 12 or 18 month contract though....
Keith
Not in my opinion. I was on the Virgin 10mb service (which cost wise is similar to Sky's "up to 20mb service).
The reality is although Sky only gives me 6-7 mb at least is is fairly constant.
With Virgin as soon as you hit the ridiculously low threshold...down to 4mb for the rest of the day.
If you are on 10mb with VM the STM reduces the speed to 2.5mb I think, ouch!
This is the only reason I say Sky's BB can be better for upto 20mb customers who have heavy usuage. Of course if you don't have a line capable of decent speeds then you're snookered.
It's upto the individuals circumstances.
They do. I left a couple of years ago when the traffic management was not so bad. So in other words, the service has gone from bad to worse:eek:
STM dosen't affect me personally so the 10mb service is brilliant for me but it is definitely a consideration. It just isn't true to say in a blanket way that VM's BB is better than Sky's, the headline speeds of course are but it just depends what tier you are on, usage and where you live.
If you are a 50mb or even 100mb customer it's irrelevant but it's not so black and white for 10mb and 20mb customers, not at all.
We should make sure what speeds are available and assess what our likely usage is before deciding as VM's STM can be very intrusive on lower tier packages if you do indeed download a lot of stuff.
On 20mb bb but only ever get near that monday to Friday between 11am and 3pm. The rest of the time it is around 9-11 mb except weekends when it is regularly down at 2-4mb.
Now, I don't download anything other than general browsing and the lad is on his xbox for around 4 hours a day max at weekends and an hour in the week per day.
Tv- well! We have constant on demand failures and the number of programmes missed due to a non updating epg, even with maximum recording padding is hopeless.
Assuming your home network is set up correctly If you are not hitting the STM limits that sounds like you have a fault (especially with the EPG problems) or you could be in a oversubscribed area which I find totally unacceptable as an excuse.
Have you asked them to check things out?
I have to agree - I've still got my VHD+ box but its rarely used. Constatntly missing out on the end of shows - which would be okay if their VOD worked occasionaly - and a box that doesn;t have nearly enough space was just to much for me. I managed to squeeze a deal out of them to keep the PVR function for £1.50 a month so I use that when I have a triple overlap night !
The network is perfect, no issues.
I have spoken to them and they advise there are no known faults. Incidentally when I was having problems with my old modem the techie on the phone thought it was my electric!
When I joined last year I joined online and I was to get a wireless router. When the install day arrived the engineer said they are posted out, rang cs and they advised I was not entitled to it! Had an email order confirmation though.
It eventually turned up, 12 days later!
does anyone know how much this is likely to cost?
They certainly drilled through an internal wall when my first Sky digibox was installed.
That's rubbish. Sky will send out their 'special heights' team if it needs to go on a chimney.
Seems to me the engineer either had a lot to do that day or was a lazy ass or both .... so now because of him we miss out on free install which now is going to cost £40 ( something the misses is irate about & refused to do so on principle )
We were also informed that he should have ran the wiring around the door frames & skirting boards.
Im wanting my original deal of free everything back what should I do ... help!!!! I have the complains address to who im going to write to & also complain about the engineer + to add insult the account has been closed.
DAGNAMMIT!!!!:mad::mad::mad::mad::mad::mad::mad::mad::mad:
You'll also find that the engineers are probably subcontractors - simply phone sky customer services as opposed to going to the sales stand (it's warmer during this unseasonable weather), and customer service will be happy to help. In fact I'm fairly confident they'll get it sorted out.
If Virgin was available in my area i would grab it back like a shot. i know both platforms have their good things and bad things, but sky is appalling and leaving VM was one of the worst things we have done.
Broadband is pitiful and the box itself crashes regularly and on third box already. The list of issues goes on and on,.
Also it depends what the poster means about 'poor quality'. If the line crackles when they are using it then report it. BT will fix it within a couple of days.
If the broadband is unexpectedly slow then see here:
http://www.kitz.co.uk/adsl/socket.htm
If it's just not as fast as you'd like then you have two choices:
- Start praying and ask for the laws of physics to be changed.
- Demand that someone replace the copper with fibre.
It's hard to say which is least likely to succeedAhhhh! Wonder where I got Openzone from?!:D