Account Advice/Question
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Hello DS'rs
Asking on behalf of a friend here who can't get a clear answer.
She and her husband have split up after 20 years (of which they've had Sky) They aren't getting divorced as they both feel a bit old for that and are staying friends.
Hubby has moved out and wife wants to change Sky to her name but can't because there's no divorce/death (according to Sky) so only way to do is for the hubby to cancel the Sky.
Now question, if she were to set up the with the same surname but different person at the same address does she qualify for a new customer deal?
Sky Call Centre said they weren't sure and never got back to her and the Live Chat said the same.
Anyone more wise have advice?
Asking on behalf of a friend here who can't get a clear answer.
She and her husband have split up after 20 years (of which they've had Sky) They aren't getting divorced as they both feel a bit old for that and are staying friends.
Hubby has moved out and wife wants to change Sky to her name but can't because there's no divorce/death (according to Sky) so only way to do is for the hubby to cancel the Sky.
Now question, if she were to set up the with the same surname but different person at the same address does she qualify for a new customer deal?
Sky Call Centre said they weren't sure and never got back to her and the Live Chat said the same.
Anyone more wise have advice?
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I then asked if we switched to virgin can we keep the number answer "yes" so effectivly i was told that its better to switch to virgin !!!!
(This is just my opinion and is by no means guaranteed to work/totally moral).
get the husband to ring and explain and they will need to speak to both parties at the same time before they can change any account details i hope this helps
The name cannot be changed to a different person.
This is a Sky policy decision so the person staying at the property will become a new customer.There is no dishonesty involved so there will be no problems.