[ringtree]

Putting my interest in the Playbook to one side for a moment, (not completely though), I called Argos to enquire about a tablet. I wanted to know if it had been upgraded to Android 4 and they did not know. I also have not seen the tablet in operation, its display or performance, so I asked if I could turn it on when it arrived at home and send it back: a, if there wasn't an android 4 upgrade and b, if i didn't like it. The DSR regs allow 7 days I think to send goods back if ordered over the internet. She understood what I said, but told me it would not be then fit for resale and no I could not send it back. I can understand both points of view, but I told her, I have to trust your description completely when I order, so I am virtually ordering blind. Has anyone, got any ideas?

[alan1302]

Originally Posted by ringtree

Putting my interest in the Playbook to one side for a moment, (not completely though), I called Argos to enquire about a tablet. I wanted to know if it had been upgraded to Android 4 and they did not know. I also have not seen the tablet in operation, its display or performance, so I asked if I could turn it on when it arrived at home and send it back: a, if there wasn't an android 4 upgrade and b, if i didn't like it. The DSR regs allow 7 days I think to send goods back if ordered over the internet. She understood what I said, but told me it would not be then fit for resale and no I could not send it back. I can understand both points of view, but I told her, I have to trust your description completely when I order, so I am virtually ordering blind. Has anyone, got any ideas?

If you order online you can send it back within 7 days and you can use it to test it out - that's the law

[Voynich]

They always have to comply with DSR for normal items. They also have a 30 day money back guarantee. But lots of things like electrical goods are excluded from the 30 day thing. Maybe the person was mixed up with that? But you will be covered by the way 7 day DSR.

[alan1302]

Originally Posted by Voynich

They always have to comply with DSR for normal items. They also have a 30 day money back guarantee. But lots of things like electrical goods are excluded from the 30 day thing. Maybe the person was mixed up with that? But you will be covered by the way 7 day DSR.

Shows a lack of training at Argos

[c4rv]

Originally Posted by Voynich

They always have to comply with DSR for normal items. They also have a 30 day money back guarantee. But lots of things like electrical goods are excluded from the 30 day thing. Maybe the person was mixed up with that? But you will be covered by the way 7 day DSR.

This is my guess, devices which can record images are excluded from their 30-day money back guaranty but DSR should still apply.

[ringtree]

I agree, and I tried to explain that all the trust was on my side never having seen the product. She said no,they would not accept a refund if I had tried it. But I cannot see it unless I try it. Even on their web site, they say that DSR is not applicable if you change the item, IE use it

[ringtree]

I agree, but their web site says that DSR does not apply if you try these types of products

[alan1302]

Originally Posted by ringtree

I agree, but their web site says that DSR does not apply if you try these types of products

The point of DSR is to allow you to try the item as you can't try it any other way when buying online so Argos should certainly not put that on their website as that would be against the law.

[psionic]

Originally Posted by ringtree

I agree, but their web site says that DSR does not apply if you try these types of products

Where does it say that?

[ringtree]

This is it: If you have ordered by telephone, internet, or TV, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item (excluding those ordered in-store). This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that due to their nature cannot be returned; perishable goods (e.g. food, flowers and periodicals/magazines).

[psionic]

Originally Posted by ringtree

This is it: If you have ordered by telephone, internet, or TV, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item (excluding those ordered in-store). This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that due to their nature cannot be returned; perishable goods (e.g. food, flowers and periodicals/magazines).

You can just factory reset a tablet.

In the case of software the rule probably exists due to activation and serial numbers or shrink wrapped packages.

[iangrad]

DSR apply to items that are returned in the original condition IE packed up and unopened . The DSR are not intended to allow you to try them out , the law is intended to allow you to change your mind and send them back .

[Voynich]

Originally Posted by iangrad

DSR apply to items that are returned in the original condition IE packed up and unopened . The DSR are not intended to allow you to try them out , the law is intended to allow you to change your mind and send them back .

What makes you say that? That's not the law at all. It's because unlike a shop you cannot see the item before you buy therefore the DSR allows you to open and inspect the goods to make sure they are suitable. You have seven days to do this.

[alan1302]

Originally Posted by iangrad

DSR apply to items that are returned in the original condition IE packed up and unopened . The DSR are not intended to allow you to try them out , the law is intended to allow you to change your mind and send them back .

No, that is wrong.

DSR is there to allow you to check out an item as you could in a shop – I suggest you look into this more so you know for the future

[alan1302]

Originally Posted by ringtree

This is it: If you have ordered by telephone, internet, or TV, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item (excluding those ordered in-store). This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that due to their nature cannot be returned; perishable goods (e.g. food, flowers and periodicals/magazines).

A tablet is none of the above - software is a CD/DVD like Anti-Virus software you would need to use the key provided to get it working and then it could not be used again

[c4rv]

Originally Posted by ringtree

This is it: If you have ordered by telephone, internet, or TV, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item (excluding those ordered in-store). This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that due to their nature cannot be returned; perishable goods (e.g. food, flowers and periodicals/magazines).

None of these apply to tablets as far as I can see