Ebay seller will only refund if I withdraw -ve feedback
Demizdeeroolz
Posts: 3,821 Forum Member
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I purchased an item 9th October, estimated delivery was 11th-12th Oct. I waited until 19th Oct to contact seller asking if it had been posted as I really needed it by Sat 20th Oct. Seller didn't respond so I left -ve feedback. I know it was hasty but I was frustrated at no response to my message. I requested a refund on Fri 26th as item hasn't arrived. Seller wants me to retract feedback before refunding me. Is this normal practice on Ebay?
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http://pages.ebay.co.uk/help/policies/feedback-extortion.html
You can report your seller to eBay via the link on the above page.
By leaving feedback you may cause further problems. if the item doesn't require a signature it could be construed that you have received the item.
No, even positive feedback doesn't count (as I've found to my cost as a seller). Buyer will win a dispute if they haven't signed for the item.
Correct but there is now a facility where you can Report a Buyer to Ebay. The Buyer doesn't know but Ebay keeps a record of your complaint and they can see if a pattern develops.
I have reported 2 people this week because it gets on my nerves how some people mess you about.
One of them bought something (which was perfect), then claimed it wasn't. I said return please and I'll refund. Next day she said she'd posted it and without informing me opened a case. This was about 6 weeks ago and to this day I have never received the item back. She's clearly trying it on but if she tries it on again with someone else then Ebay will be aware.
The other person won an item and then emailed to say she didn't want it as her child had bid on it and it wasn't what they wanted. :rolleyes:
It was a buy it now item and the delivery times indicated that it would be sent in plenty of time before I needed it
It's the sellers choice that they don't use signed for delivery service. I've had buyers tell me they haven't received items and have refunded them straight away. On one occasion the item was returned to me by the post office as the buyer hadn't collected it. I only use recorded delivery now if I sell on ebay.
Open a dispute, you will win. Easy.
Estimated delivery was 12th October.
I don't know about that I've lost faith in PayPal's dispute procedures. I bought a DVD from someone it was supposed to be genuine with hologram. I paid £11 for it which was a few quid cheaper than Amazon. When I got it it was a pirate, the hologram was there but didn't work as a hologram so when you moved it the image didn't change. The printing was also not up to scratch on the sleeve. I could tell it was a pirate DVD.
I raised it with the seller and he just asked me to send the DVD back and he'd refund. I refused, why should I have to go to the post office with illegal goods to send back to him?
Raised a PayPal dispute and PayPal said they'd only refund me if I sent him back the DVD! He eventually refunded me when I threatened to report him to Hertfordshire (where he lives) Trading Standards.