Amazon product: ''Lost in transit''
Palafrugel
Posts: 2,219 Forum Member
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Happened to me 3 times in 3 months. Order a product, get an email saying item dispatched, never turns up... ask where it is and Amazon say, 'the item appears to be lost in transit - here is a full refund etc etc etc'
What intrigues me is that I no longer believe they have dispatched it the first place. They are far to quick to admit it has been 'lost in transit' and give me a full refund.
Anyone found this?
What intrigues me is that I no longer believe they have dispatched it the first place. They are far to quick to admit it has been 'lost in transit' and give me a full refund.
Anyone found this?
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Comments
Is it Amazon themselves or a Marketplace seller you are buying from?
Here is the copy and pasted email I get each time:
But the new one that I ordered (after informing amazon of the undelivered item) arrived okay.
I was refunded for the first item.
Then received email saying the first iPhone had been returned and I had my postal costs refunded.
I have no idea how it ended up back at amazon since I never received the first iPhone.
I reckon someone in the delivery store stole it, was found out, and rather than amazon pressing charges he/she returned it willingly and offered to pay for return postal costs. So that their books then said "Returned item."
I thought they had made a mistake, so I contacted them and explained I already have the replacement so I wasn't entitled to the refund. They assured me I was. I still don't get it, but yay.
I suspect in the case of stuff getting returned so fast, it's almost certainly down to the courier basically not bothering to attempt a delivery/running out of time and rather than retrying, sending it back.
Takae, something like that happened with a DVD box set I ordered, the original got lost in the post so they sent a replacement out, then the original turned up about a week later.
They refunded me when I returned the lost one, and it took me a few minutes to explain to the CS guy that I'd still got one (the replacement), so a refund was necessary.
Absolute rubbish. If they didn't have the item in stock they would tell you straight away. They wouldn't tell you that they'd sent it and then make you wait a couple of weeks for it to not turn up.
It's far more likely that, if your report that an item hasn't arrived, they have a no-quibble policy, take you word for it, assume that it was lost in transit, and return your money or send a replacement straight away.
Amazon Prime includes Sunday delivery if you have that.
Royal Mail has done Sunday deliveries at previous Christmases, I presume they're doing so again this year.
You're being a tad naive. I've worked for a company that sold items via Amazon Marketplace and they held on to orders for months until someone chased.
In fact, the default excuse for someone not receiving their order was 'it must have been lost in the post. Unfortunately we no longer stock this item so we will have to issue a refund.'
No it isn't.
Amazon didn't get their superb customer service reputation by conning people for pennies and pounds.
The most likely explanation, by far, is with a thief at your post office/delivery hub/courier or that some daft courier is leaving the parcels somewhere silly through a misunderstanding over your address.
That's physically impossible if the item is Fulfilled by Amazon, as said here. *Amazon* are the one dispatching it.
Unless it was a Marketplace seller rather than Amazon themselves.
Not if they use Fulfilled by Amazon, as stated here.
Fair enough, someone's at your post OP.
Not like them, really.
The OP didn't specify it they were referring to a Marketplace Seller or not in the first post, so I would argue that especially if that is the case what I suggested is not "absolute rubbish" at all.
Even it is from Amazon directly, it seems bizarre that they would just refund it straight away without any investigation into where the parcel is. I suppose they are so large as a company that they can afford to do that and take the customers word for it. For me personally having worked for a small business that does web orders, there's no way we could ever afford to just refund someone who claimed their item hadn't arrived without investigating it first.