Thanks OP, not received this letter. Checked my PSU last might and found I need a new one. Just phoned up to find that the phone message refers you back to the website. So phoned again and pressed 'Option 1'. Was told they don't send out new PSU's . But instead will send me a Super Hub instead, not sure if that is actually a forward or backward step?
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https://my.virginmedia.com/customer-news/articles/powersupply
And if you are on M or L 20 there will then be options to move up to 30Mbit and above without having to get new kit at the change.
Only wanted a new PSU! As per the notice above.
Is there a charge to get 30Mb if I receive the Super hub as promised, I am now paying £23.65 with e-bill yet a new customer pays £22.50.