Switching back to BT
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[Deleted User]
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Im thinking of switching back to BT from NTL. We have a BT master socket downstairs from when we prev had a BT line in the house. When we moved in we cut off the BT line and had NTL install one of there lines and several extra points around the house. Question i have is will the extra boxes NTL put in work if i have the BT line put in or will BT have to rewire the whole lot and put there own in?
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BT ADVISED ME THAT THEY COULD NOT TOUCH ANOTHER COMPANYS TELEPHONE LINE IE THERE MASTER SOCKETS OR ANY OF THERE EXTENSIONS AS THERE ARE NON BT,
TO GET AROUND THIS THE BT ENGINEER DID WIRE UP FOR ME AN EXTENSION CABLE AND TOLD ME IF I CUT THE MASTER SCOKET AND WIRED IT IN IT WOULD WORK WHICH IT DOES.
bt / openreach win back policy ,if a cable master socket is within 1m of the bt/openreach then the exts from that socket can be picked up as this wiring is classed as the customers owned not the service providers ,also its quite rude too SHOUT when people are trying to give out proffesional advise.
That might not work, the engineers are being looked at closely by the managment when they should be raising charges on a job, plus its obviously a sackable offence to take payment.
Some engineers will take the money but most will not as they want to keep their jobs. I know an engineer that have got the sack because a customer had phoned up BT after they had given him a back hander just to say what a good he had done.... DOH:eek:
they have advised you wrongly you can touch another providers master socket but only to pickup any ext wiring coming out of that socket , as this wiring is classed as customers owned but if any faults in the future are caused by this wiring then you are then liable to svc charges as it is not deemed to be the tel providers wiring. i am an openreach eng i this is part of my winback criterea for customers leaving cable and returning to bt/ other service providerds ,but only when an engineer visit is required to reconnect you.the end off a providers tel network is the main nte5 if you take the small face plate off the socket what is left is the end of the network what ever is teminated into the small face plate ,is what is deemed customers owned hope this helps if you have anymore queries just pm me:D
0800 800 880 (connecting phone only)
0800 800 030 (connecting broadband and phone)
You need an active account with you provider, so BT can port the number. If your account is ceased BT cannot port the number. Lines re-open at 8am tomorrow and they will advise on return and any applicable costs.
Please note that BT and Openreach are seperate busineses and BT do winbacks and are a Service Provider (SP) as Openreach maintain the network for Service Providers (SP's).