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BBC Red button missing
I have a Panansonic Viera Freeview TV and suddenly in the last couple of days the BBC red button has stopped working on all the BBC channels except BBC News. It just simply doesn't appear and if I press 'text' on my remote nothing happens either. However, I can get the BBC red button on all the BBC channels using my Freeview recorder (that's attached to the exact same aerial). Anybody technical have any idea what's gone wrong? It's can't be as simple as something in the TV has gone wrong so it can't display digital text services, as I still get the red button on BBC News (and digital text on other non BBC channels). Before anyone suggests it I have tried rescanning for channels (completed fine but no effect) and also checked for software upgrades (none available).
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I have a Sony Freeview TV on the same aerial which is fine.
The only thing I can think happened is I tuned to Channel 301 BBC Red Button and pressed the Red Button there and now have this situation.
Anyone any ideas?
I have had a problem with Ch 301 just recently (directly and via Red Button) in that it causes my Toshiba TV/DVD combo to hang after a few seconds requiring a power cycle to remedy it. Very frustrating not being able to watch the tennis coverage.
Only 301/red button is affected.
I assume that they have made some MHEG changes. Unfortunately this TV model doesn't include a "disable interactive services" setting.
I sent messages to BBC Technical reception people and to Toshiba tech support people on Tuesday, but have heard nothing back yet.
At least now I know that I am not the only one affected by whatever change they made...
Dave
Yup, it doesn't work on BBC1, 2, 3 or 4 or on CBBC or CBeebies. But have discovered it works on BBC Parliament as well as on BBC News.
Now that is interesting- that you have the same TV and the same problem. I wonder if they 'upgraded' the Viera software recently.... I might email Panasonic!
They are aware of the problem and are working on a fix.
Strange that it works fine on a Toshiba connected to the same aerial!
I have exactly the same problem. It is scary that this has happened to the G10's at the same time!!
It would look like a default software problem so it will be good when COLLARD gets the fix.
This is a relief. I had wondered whether a similar malaise might spread to the other BBC channels.
Less comforting is the fact that neither Toshiba support nor the BBC had the courtesy to acknowledge the messages I sent last Tuesday.
Thank you for your email
It would appear at this stage that there has been a change within the broadcast signal which is causing the text to not be displayed on the BBC channels, we expect the issue to be resolved shortly.
I trust this answers your enquiry, but should you have any further queries, please do not hesitate to contact us by emailing customer.care@panasonic.co.uk or by telephoning on 0844-8443852.
Kind Regards
Miss D Queripel
Customer Communication Centre
My follow up to customer care
Thank you for the prompt reply.
I also have a viera TH37-PV500B and the text is working.
Could you please clarify this issue is specific to the G10 model
their reply to me
Hi
Yes, only some models, to do with a change in broadcast, the bbc are rectifying it shortly.
Kind Regards
D Q
No red button or text on Freeview but they work on Freesat.
Hope the issue is resolved soon.
http://www.digitalspy.co.uk/digitaltv/news/a222124/dmgt-fined-gbp225k-over-teletext-closure.html and
http://www.dtg.org.uk/industry/dtt_channels.html
Thank you to BBC or Panasonic or both!!