So p*ssed off with T-Mobile CS giving my false information!
CuBz90
Posts: 4,013 Forum Member
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I gave T-Mobile customer services a call and asked them when my upgrade was due, I was told that my contract was due to end at the end of October, but I could upgrade at the end of September. So I asked him if there was any way I could upgrade earlier than that, so he put me on hold.
When he came back, he said I can upload at the end of July, so I got my hopes up thinking I could finally get a new phone instead of the Nokia 5800 that I've had since early 2009.
The next day I had forgotten the date in July that I was told I could upgrade, so I gave them a call again, and was told I cannot upgrade until September. I explained to them that I was told I could upgrade in July when I rang the day before, they checked everything, asked everyone they could, and said I cannot upgrade any earlier than the end of September!
I am so p*ssed off!! This isn't the first time they have done something like this. I am usually very happy with T-Mobile, their service is very good, but the customer service is a nightmare!!! They need to sort their representatives out!!!!
(Sorry, I am just soo p'eed off)
When he came back, he said I can upload at the end of July, so I got my hopes up thinking I could finally get a new phone instead of the Nokia 5800 that I've had since early 2009.
The next day I had forgotten the date in July that I was told I could upgrade, so I gave them a call again, and was told I cannot upgrade until September. I explained to them that I was told I could upgrade in July when I rang the day before, they checked everything, asked everyone they could, and said I cannot upgrade any earlier than the end of September!
I am so p*ssed off!! This isn't the first time they have done something like this. I am usually very happy with T-Mobile, their service is very good, but the customer service is a nightmare!!! They need to sort their representatives out!!!!
(Sorry, I am just soo p'eed off)
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Comments
Nope, he definitely said upgrade
That might have involved buying out your current contract. Anyway, you haven't lost out in any way as you had previously been under the correct impression of not upgrading until October.