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How Do Courier Firms Get Away With Fraud?
Tassium
Posts: 31,639 Forum Member
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Basically taking money for a particular service and deliberately not providing it, and keeping the money.
The classic one is the fake "attempted delivery", when no delivery vehicle ever came within half a mile of your home.
It's surely a fraud if they do it on purpose, and they are doing it on purpose.
The classic one is the fake "attempted delivery", when no delivery vehicle ever came within half a mile of your home.
It's surely a fraud if they do it on purpose, and they are doing it on purpose.
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Wow. It's staggering how keen some of these delivery people are to lie and not do the job that they're paid to. Really ridiculous.
It was a relief driver. Took 10 days to eventually get my parcel. Company was very apologetic(!) and when all the evidence was accumulated, accepted that the driver was totally at fault and would be dealt with. Actually the Courier company was horrified!
I had a whole thread about a postie who tried to sneak off without letting me sign for my parcel and you wouldn't believe how many people tried to paint me as a liar.
I think I posted in it!
Somewhere, there is a militant mail staff forum where anything vaguely derogatory about RM workers is reported, so their members can come and protest. I'm not even joking.
Yodel completely lied about my parcel being delivered a couple of months ago. They EVENTUALLY delivered it two weeks later.
Which we were able to do on two different occasions with one particular courier as we have 24 hour CCTV which covers our front door and you can see the street outside, so when we contacted them about or delivery which ahd never arrived and they said they attempted to deliver twice ( no note left ) we asked them if they would like a copy of the CCTV to show that their van did not even enter our street on those days let alone attempt a delivery.
They very quickly said the item had gone astray and sorted out another one for us , but no explanation or apology.
Oh, wow. That's just one of the most shockingly pathetic things I've ever heard of.
Maybe if they did their jobs properly they wouldn't need to worrying about defending themselves/each other.
It is an utterly thankless task, if a delivery driver has something on his van to deliver it is in no way of any benifit for him to not deliver it. He wants it off his vehicle.
I bet weekday deliveries to domestic properties must have a 60% + non delivery because no one is there to collect.
I deal with couriers daily and have probelms with them. Timed deliveries are the main one where they say they tried to deliver and couldnt get an answer. Then they tutn up after and say they came back.
When my deliveries fail on time I claim back the full cost. I mainly use UPS and ship about 200 packages a week.
I can assure you all though they are all as bad as each other simply becuase its such a pressured job for pretty much piss poor money.
HDNL have been absolutely perfect with delivering my parcels. They are always on time (they get here at a certain time in the morning). Can't fault them at all. Yodel made THREE terrible impressions on me with the same order. Even though I got the order eventually from them, they're hopeless!
They didn't even knock on my door.
Yodel and HDNL are the same company.
That's strange then.
It would be so much more convenient.
Even when I lived in Edinburgh the "local" depot was a 50 mile & one hour round trip.
At least with Parcelforce & the PO the local office is generally somewhere nearby - in my case under half a mile for both and has been the same for the last 4 addresses I've lived in.
I must be lucky. Had the same postman for 10 years And he has never pulled that stunt. Everyone where i live is on first name terms.
I know one of my neighbours has succesfully made a claim against a courier firm, fot this exact reason...Sorry we could not get you in
The neighbour has 2 cameras, one at the close door, and one at his front door, and he caught the courier firm out, they claimed he wasnt in, and the driver had rang his door bell
My neighbour is consultant and computer programmer, and his time isnt cheap, so he took the day of to wait for package, it failed to arrive, as promised, so he made a claim for lost earnings, and I believe his claim was for around £1000, which is what he more or less earn in a day
The courier firm challenged this, that they got no reply, only when my neighbour indicated he has cctv, they were still relucktan to pay, threat of civil court action, promted them to pay up £1000, now the word has got round, that xx address has cctv, and all deliveries are on time