By the way the Company they did not name that was making ' some ' free replacements is ' Daewoo ' although recently they have changed their return conditions.
I was only asked for the serial number but recent Customers have been asked for a photograph if they could not find the receipt .
Current claimants are being told if they cant produce a receipt { which is four years old } they will not get a free replacement.
I know someone who does not have receipt but he filled in a guarantee form and it was posted to Daewoo but Daewoo now claim ' they don't keep them after a few years ' which is a bit strange when they expect Customers to keep receipts longer than that.
Daewoo cant shift the goalpost when it suits them -
The winners were Customers who contacted them in August and early September.
The losers were Customers who contacted them in late September and October.
Please appreciate I don't have axe to grind because I have already received a replacement a excellent Daewoo DSD9503TFPB but it really gets to me that other Daewoo Customers are having to jump over so many extra hurdles which me and others { the Daewoo Dozen } did not have to jump.
Current claimants are being told if they cant produce a receipt { which is four years old } they will not get a free replacement.
Even with a receipt Daewoo refused to replace my SV900 for free, they would only sell me a replacement.
I do wonder how much damage Daewoo's reputation has suffered from their mishandling of the situation. I certainly will never buy a Daewoo product again.
Even with a receipt Daewoo refused to replace my SV900 for free, they would only sell me a replacement.
I do wonder how much damage Daewoo's reputation has suffered from their mishandling of the situation. I certainly will never buy a Daewoo product again.
You have PM and e-mail switched off so I cant reach you .
send me a PM with your e-mail address and I will send you instructions - I cant list them in the open forum as I have already been pulled up.
Put it this way you have nothing to lose - I owned a Daewoo SV900 and they picked it up I received a DSD9503TFB which is a twin Freeview tuner with PIP and a 160 GB Hard disk - I paid a cash balance of £ 15 as at first they wanted to give me a cheaper unit.
So if I can do it { and the Daewoo Dozen } then you can do it if you make enough fuss.
Comments
I think it is on BBCi player.
if it is I can't find it either online or on VM.
http://www.digitalspy.co.uk/forums/showthread.php?t=903723&page=2
and http://www.digitalspy.co.uk/forums/showthread.php?t=853956&page=9
you will see I did mention on the 25 th of October that ' A Watchdog researcher called me up the other day with regards Freeview '
They also were interested to hear from others so after checking with the people concerned I passed on their details to Watchdog.
The story { with film report } is at
http://www.bbc.co.uk/blogs/watchdog/2008/11/freeview_owners_making_their_o.html
By the way the Company they did not name that was making ' some ' free replacements is ' Daewoo ' although recently they have changed their return conditions.
I was only asked for the serial number but recent Customers have been asked for a photograph if they could not find the receipt .
Current claimants are being told if they cant produce a receipt { which is four years old } they will not get a free replacement.
I know someone who does not have receipt but he filled in a guarantee form and it was posted to Daewoo but Daewoo now claim ' they don't keep them after a few years ' which is a bit strange when they expect Customers to keep receipts longer than that.
Daewoo cant shift the goalpost when it suits them -
The winners were Customers who contacted them in August and early September.
The losers were Customers who contacted them in late September and October.
Please appreciate I don't have axe to grind because I have already received a replacement a excellent Daewoo DSD9503TFPB but it really gets to me that other Daewoo Customers are having to jump over so many extra hurdles which me and others { the Daewoo Dozen } did not have to jump.
I do wonder how much damage Daewoo's reputation has suffered from their mishandling of the situation. I certainly will never buy a Daewoo product again.
You have PM and e-mail switched off so I cant reach you .
send me a PM with your e-mail address and I will send you instructions - I cant list them in the open forum as I have already been pulled up.
Put it this way you have nothing to lose - I owned a Daewoo SV900 and they picked it up I received a DSD9503TFB which is a twin Freeview tuner with PIP and a 160 GB Hard disk - I paid a cash balance of £ 15 as at first they wanted to give me a cheaper unit.
So if I can do it { and the Daewoo Dozen } then you can do it if you make enough fuss.
If you still have the old machine I will buy it { with the receipt }
send me a PM with your contact details.