wanting sky bb back but other company changed line at exchange
Jennifer Jayne
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Back in may I took on sky broadband and after a month my then partner tryed changing to another company whilst I was still in contract, the other company sent out an engineer and they changed it over at the exchange so that I now have another number, I recieved a letter saying that I can cancel my contract for a fee, but I want to go back to them.
I want to pay off my outstanding bill on wednesday, but do to whats mentioned above am I right in thinking that I wouldn't recieve broadband and that they would have to send an engineer out to the exchange to sort it out? If so would there be a cost involved?
I want to pay off my outstanding bill on wednesday, but do to whats mentioned above am I right in thinking that I wouldn't recieve broadband and that they would have to send an engineer out to the exchange to sort it out? If so would there be a cost involved?
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Comments
Depending on what exactly took place you might have fallen victim to what is known as slamming. See this...
http://ask.ofcom.org.uk/help/telephone/slamming_what_to_do
If it is under their name they would be responsible for all charges.