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Secure internet banking

gwynnegwynne Posts: 721
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Having had my bank account 'hacked' and all but emptied I am keen to investigate any methods of making my internet banking more secure.
I obviousley used all the Banks recommended software but the hacker still managed to get through!
I was reading up on a software packeage called 'Bitdefender' which seemed ideal i.e.it has a tool called 'Safepay' which opens banking and shopping pages in a seperate,secure browser.
This seemed ideal until I started to read reviews by people who had baught it-most were not impressed and slammed it for very poor performance-mainly in slowing the pc down to a crawl!
Went on an American comparison site and Bitdefender rated top ,at 10 out of 10!
It would be interesting to hear from anyone who has,or is,using Bitdefender.
Also most welcome would be suggestions as to how I can further protect my banking activities from fraudsters.
Would using a seperate pc (say) confined to just banking activity be sensible or effective?

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    Alan FAlan F Posts: 1,043
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    I cannot comment on Bitdefender but would just like to ask if you truly know how your account was 'hacked' and if you have taken the necessary precautions to prevent it happening again.

    Just using an 'up-to-date' browser, anti-virus, Windows firewall, a sensible, secure password, not writing things down, etc should be all that you need.

    Edit
    Plus a good helping of scepticism and common sense.
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    chrisjrchrisjr Posts: 33,282
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    Never store banking details on your PC. If the information is not there to steal then it doesn't matter how many times your PC is hacked. Though obviously that does not mean you should take no other precautions. You will have to enter the details sometime into a web browser so need to be sure there is nothing nasty lurking in the background stealing the data you are entering.

    In addition to a good AV and firewall I would install Malwarebytes if you don't already have it. Run regular scans with your AV and Malwarebytes to ensure your machine is clean.

    The problem is that you can make your PC more secure than Fort Knox but at some point your details will have to be released out into the wild. And once it disappears out of the other end of your broadband router there is sod all you can really do about the data. You are reliant on the website you are using being really secure and that the systems behind that website are secure.

    So a great dollop of common sense and being careful is as important as all the security software you install on your PC.
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    the sandmanthe sandman Posts: 621
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    Don't click on any attachment in your email claiming to be from your bank.
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    mac2708mac2708 Posts: 3,349
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    gwynne wrote: »
    Having had my bank account 'hacked' and all but emptied I am keen to investigate any methods of making my internet banking more secure.
    I obviousley used all the Banks recommended software but the hacker still managed to get through!

    Importantly though what did your bank do to assist in this matter?
    Were the funds reimbursed?

    But, as has been said already, common sense is as vital as any security software
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    Oscar_Oscar_ Posts: 3,191
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    gwynne wrote: »
    ..Also most welcome would be suggestions as to how I can further protect my banking activities from fraudsters.

    You are much more secure if you are NOT running Windows as your operating system.

    Burn yourself a Puppy Linux Live CD and boot from that for your online banking. Don't be surprised if you find yourself using it for all your other computing tasks too once you get used to it.

    A USB flash drive can be used to save your settings (or even boot from) and you can unplug it at all other times for additional peace of mind.
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    c4rvc4rv Posts: 29,622
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    In private browsing mode (aka porn mode) deletes any cookies or other saved information once the session is closed. It will not help if you have a keystroke logger installed.
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    barky99barky99 Posts: 3,921
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    better to go 1 step beyond private browsing mode ... run in a sandboxed browser if you can
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    henm2henm2 Posts: 160
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    All my computer systems 2 x PC and 1 netbook have dual boot operating systems Windows and Linux. For anything needing good security for things like banking, internet shopping I just boot into Linux (Linux Mint 14-mate version in my case). I only really boot into Windows for things like video editing.
    As others have suggested you can also use instead a Live boot disc such as Precise Puppy 5.4 or Linux Mint 14 (cinnamon or mate) or Knoppix 7.0.5 (one of the longest established Live Linux systems available). One of the great things about Linux is that trojans, keyloggers. viruses do not work in it. Though if you give away your password details via a dodgy email link then nothing much can be done.
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    psionicpsionic Posts: 20,188
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    Don't most online banking services use authenticators now? (Secure key with LCD display and gives a different number every time you press a button)? You enter the number when you log on to banking site and as it's different every time, almost impossible to hack.
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    MartinPickeringMartinPickering Posts: 3,711
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    Oscar_ wrote: »
    You are much more secure if you are NOT running Windows as your operating system.

    Burn yourself a Puppy Linux Live CD

    Likewise except I run MacOSX on my PC.
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    1saintly1saintly Posts: 4,197
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    henm2 wrote: »
    All my computer systems 2 x PC and 1 netbook have dual boot operating systems Windows and Linux. For anything needing good security for things like banking, internet shopping I just boot into Linux (Linux Mint 14-mate version in my case). I only really boot into Windows for things like video editing.
    As others have suggested you can also use instead a Live boot disc such as Precise Puppy 5.4 or Linux Mint 14 (cinnamon or mate) or Knoppix 7.0.5 (one of the longest established Live Linux systems available). One of the great things about Linux is that trojans, keyloggers. viruses do not work in it. Though if you give away your password details via a dodgy email link then nothing much can be done.

    This /\, but as it says use it with common sense as well!

    OP What bank are you with?

    Barclays offer
    http://www.barclays.co.uk/Helpsupport/HowtousePINsentry/P1242560253457
    Can be used with Linux as well.

    And also Barclays offer
    http://www.barclays.co.uk/Helpsupport/Freeinternetsecuritysoftware/P1242557966961
    Latest has private browsing and virtual keyboard.
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    the sandmanthe sandman Posts: 621
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    psionic wrote: »
    Don't most online banking services use authenticators now? (Secure key with LCD display and gives a different number every time you press a button)? You enter the number when you log on to banking site and as it's different every time, almost impossible to hack.



    I've got one.

    HSBC secure key.
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    mred2000mred2000 Posts: 10,050
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    psionic wrote: »
    Don't most online banking services use authenticators now? (Secure key with LCD display and gives a different number every time you press a button)? You enter the number when you log on to banking site and as it's different every time, almost impossible to hack.

    my bank uses one of those but only when I'm making payments to a new recipient. I thought all banks used them now.
    Still, in the OPs case that would've scuppered anyone rinsing their account so it makes me wonder if it was the OP who was 'hacked' or their bank...
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    DANCE OF DEATHDANCE OF DEATH Posts: 4,781
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    I use Trusteer Rapport which a load of banks use. I also have Avira free anti-virus, Comodo Firewall and Malwarebytes to protect my computer.
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    henm2henm2 Posts: 160
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    In HSBC's case and before they introduced Secure Key for their internet banking service a lot of internet banking fraud was due to the divulging by customers one way and another (usually via dodgy email links to a fake HSBC web site requesting a complete security number rather than part of it) of their security number which was part of the log in process.
    Secure Key does away with that and makes things very secure as it used for all of the internet banking process not just payments. In the old way of doing internet banking fraudsters getting hold of a complete security number then had the means to quickly make bill payments (faster payments) and clean out accounts. Trusteer Report by the way flags up fake banking sites.

    Most bank fraud now is card based where fraudsters (often working in garages and restaurants) obtain details of a card front and back to then do fraudulent shopping via telephone and internet (No pin number required). Internet shopping on a lot of web sites though has further security for card transactions with the requirement for going through the verified by visa/mastercard process and entering parts of another security number/password.
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    [Deleted User][Deleted User] Posts: 600
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    For banking, Paypal etc. I use Zorin OS Core installed on an external hard drive.
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    henm2henm2 Posts: 160
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    Zorin is a good easy Linux based system and is ideal for secure use on the internet such as banking and shopping. Also for people more used to a Windows operating system it looks like one (or at least systems prior to the latest Windows 8)
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