Moving home and transferring service?

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• lonewaller Posts: 722

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  14/12/14 - 12:12 #2

  mrsgrumpy49 wrote: »

  Hi
  Sorry if this is a silly question but I'm moving house after 10 years and before that I didn't have internet so I've not done this before. I'm happy with my provider and want to keep the move as pain free as possible. Is it generally possible to keep your contract and simply transfer to a different line - assuming they have coverage in that area? (I prefer to stay with a wired connection for now).
  Cheers

  Who is your provider ?
  
  Generally I would assume they have policies in place to allow you to transfer to your new house - after all it keeps your account with them !!!
  
  Check the website of your provider.
  
  Brian

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• mrsgrumpy49 Posts: 10,061

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  14/12/14 - 19:22 #3

  Thanks.
  I'm with EE or Orange as was. Though they have a bad press I've been happy with the service.

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• toofast Posts: 2,240

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  14/12/14 - 22:08 #4

  I've just gone with Plusnet - couldn't be happier. Great speeds and easy setup.

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• lonewaller Posts: 722

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  15/12/14 - 11:33 #5

  mrsgrumpy49 wrote: »

  Thanks.
  I'm with EE or Orange as was. Though they have a bad press I've been happy with the service.

  Check their website and then get in touch with them.
  
  Apart from anything else you'll need to tell them you're moving.
  
  Brian

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• chrisjr Posts: 33,282

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  15/12/14 - 12:36 #6

  Read this...
  
  http://ee.co.uk/help/accounts-billing-and-topping-up/sign-up-and-manage-your-account/home-phone-and-broadband/moving-home-with-ee-broadband

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