Taking a fake item back to a shop?
1manonthebog
Posts: 3,707 Forum Member
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I bought an item (an ecigarette battery) from a large chain retailer, When I got it home I had issues charging it, I did a bit of googling and it was suggested my item might be fake or a copy, I went onto the manufacturers website who had a sheet on how to spot a fake, it had quite a lot of points and mine failed each one so it is a fake.
Fake or clone items are quite common with ecigs, eBay is full of them, its the price that gives it away, they are generally half the price of the original item however I paid full retail price for mine.
So my question is how exactly do I go about taking this back to the shop and getting my money back? As I stated this is a large retailer of 20-30 stores, I'm sure me going in accusing won't go down well.
Fake or clone items are quite common with ecigs, eBay is full of them, its the price that gives it away, they are generally half the price of the original item however I paid full retail price for mine.
So my question is how exactly do I go about taking this back to the shop and getting my money back? As I stated this is a large retailer of 20-30 stores, I'm sure me going in accusing won't go down well.
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Comments
Is that the product and company?
No its not.
Perhaps you should write to them explaining that you have concerns whether they are genuine products.
Just to say that price isn't always a giveaway. Sellers of fake items have been known to sell at close to full price too
Take your e cig battery back to the retailer, explain why you think it is a fake, they may be unaware and will then need to withdraw the rest of their stock.
If you do not get a suitable response from them then head for trading standards. These fakes may be dangerous.