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Installation fees
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[Deleted User]
Posts: 4 Forum Member
Hi,
I recently got a Tiscali phone line and broadband connection at my apartment. As I just moved in, I asked Tiscali to setup the phone line and I was charged £99 for this. I had asked Tiscali to sign me up for Tiscali TV as well but the customer rep (very helpful BTW) said that this would need to be done a few weeks after the broadband was activated.
Now, will I be charged a £99 charge for the TV install again? I feel this is unfair given that I did ask for this right at the start.
Thanks
PC
I recently got a Tiscali phone line and broadband connection at my apartment. As I just moved in, I asked Tiscali to setup the phone line and I was charged £99 for this. I had asked Tiscali to sign me up for Tiscali TV as well but the customer rep (very helpful BTW) said that this would need to be done a few weeks after the broadband was activated.
Now, will I be charged a £99 charge for the TV install again? I feel this is unfair given that I did ask for this right at the start.
Thanks
PC
0
Comments
If you have already ordered the TV package then you would not be billed an istallation fee again,
Regards
Chris
I asked for the TV package when I initially signed up but the customer rep specifically asked me to call 2-3 weeks after the broadband / phone install to order the TV. I just want to be sure that when I call them I won't be asked to pay the 99 pounds.
PC
PC
Thanks
PC
I've PM'd you back in response to this issue - if you were already billed £99 then you would not be billed again, if you only ordered Talk and Broadband than that would be a different matter as it would be treated as an upgrade to an already existing account,